Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
It works fast and easy to use and navigate
on May 25, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] The galaxy AI is good, helpful when searching for information
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product needs work.
on May 25, 2026
Posted by: MamitaHermosa92
[This review was collected as part of a promotion.] Phone constantly over heats.
Lag times are extreme.
Even after consistently clearing the cash and cookies and restarting.As recommended phone still has issues. Phone is also glitchy at consistent way.Plays old apps while phone is locked or turns on music randomly.
Lag times are extreme.
Even after consistently clearing the cash and cookies and restarting.As recommended phone still has issues. Phone is also glitchy at consistent way.Plays old apps while phone is locked or turns on music randomly.
Value
2
Response from Samsung USBy R&R, May 27, 2026
Hey there MamitaHermosa92,
Thank you for sharing your feedback on your Galaxy A17 5G. Everyday performance is crucial for how a phone feels, and we appreciate you taking the time to let us know about yours.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy.
To optimize, go to Settings, swipe to tap on Device care, then select "Optimize now" and tap "Done."
For more information, please find the link provided below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A17 5G. Everyday performance is crucial for how a phone feels, and we appreciate you taking the time to let us know about yours.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy.
To optimize, go to Settings, swipe to tap on Device care, then select "Optimize now" and tap "Done."
For more information, please find the link provided below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Brand new ,out of the box and glitches immediately
on May 25, 2026
Posted by: Jimk1225
[This review was collected as part of a promotion.] Highly disappointed with the performance of a brand new phone. The clerk cut the tape off of the box, so I know it was brand new.
Slow, glitches, constantly restarts, overall very disappointed with the performance
Slow, glitches, constantly restarts, overall very disappointed with the performance
Value
2
Response from Samsung USBy R&R, May 27, 2026
Hey there Jimk1225,
Thank you for taking the time to review your Galaxy A17 5G. First impressions matter, and we appreciate you sharing your experience with the device. The Galaxy A17 5G is a fantastic addition to your tech toolkit, although it may benefit from some enhancements.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device care, tap on Optimize now, and then hit Done. You can find more information on keeping your device optimized in the link provided below.
Your feedback is valuable and appreciated. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. First impressions matter, and we appreciate you sharing your experience with the device. The Galaxy A17 5G is a fantastic addition to your tech toolkit, although it may benefit from some enhancements.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device care, tap on Optimize now, and then hit Done. You can find more information on keeping your device optimized in the link provided below.
Your feedback is valuable and appreciated. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great battery life
on May 25, 2026
Posted by: Love2ship
[This review was collected as part of a promotion.] Honestly, I’m genuinely impressed with what you get for the price here. The screen is gorgeous and super smooth, and the battery easily lasts me a full day without sweating it. Sure, it can stutter a bit if you try to open too many apps at once or play heavy games, but for everyday scrolling and taking solid photos, it's an absolute steal—especially with how long Samsung plans to support it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Camera quality
on May 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I haven't tried Galaxy AI for my phone, I think it's a good phone for the cheap price and the quality of the device is good too. I'd rate it 4.5 out of 5 if it'd let me but besides that I believe that the Samsung Galaxy A 17 is s good device for a cheap price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It works as needed
on May 25, 2026
Posted by: OutOfThisWorld
[This review was collected as part of a promotion.] Galaxy is the only phones I purchase they never steer me wrong and great service.
Value
3
Response from Samsung USBy R&R, May 27, 2026
Hola OutOfThisWorld,
Thank you for sharing your thoughts on your Galaxy A17 5G. It's always great to hear from longtime Galaxy users, and we appreciate you taking the time to leave your review. Your continued support means a lot. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A17 5G. It's always great to hear from longtime Galaxy users, and we appreciate you taking the time to leave your review. Your continued support means a lot. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It could be better
on May 25, 2026
Posted by: MzShep19
[This review was collected as part of a promotion.] The camera is decent, but the phone itself is very glitchy. I can't have very many apps downloaded or it will run slow and even close an app that I am using. If I connect it to my car it is even slow for my car play. It's decent for calls, messages and camera usage. But other than that the phone could be better.
GALAXYAI
GALAXYAI
Value
3
Response from Samsung USBy R&R, May 27, 2026
Hi MzShep19,
Thank you for taking the time to review your Galaxy A17 5G. Camera quality and everyday performance can significantly impact your experience, and we appreciate you sharing what stands out to you.
If your device is becoming glitchy or you're having trouble with unresponsive apps, it may be time for a little maintenance. You don't need to uninstall the app or reset your phone or tablet. Instead, you can clear the app's cache or data. This process will remove any problematic files or bugs that may be affecting the app's performance.
Additionally, you can use your phone or tablet’s Device Care features to limit background apps and help extend your battery life.
Clearing the app cache is akin to a cleansing process for your apps, as it eliminates residual files that could be slowing them down. To do this, open Settings, swipe to and tap on Apps, and then select or search for the app you want to clear. Tap on Storage, and then select Clear Cache.
For more information, please check out the online article linked below. We value your feedback, and thank you for choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. Camera quality and everyday performance can significantly impact your experience, and we appreciate you sharing what stands out to you.
If your device is becoming glitchy or you're having trouble with unresponsive apps, it may be time for a little maintenance. You don't need to uninstall the app or reset your phone or tablet. Instead, you can clear the app's cache or data. This process will remove any problematic files or bugs that may be affecting the app's performance.
Additionally, you can use your phone or tablet’s Device Care features to limit background apps and help extend your battery life.
Clearing the app cache is akin to a cleansing process for your apps, as it eliminates residual files that could be slowing them down. To do this, open Settings, swipe to and tap on Apps, and then select or search for the app you want to clear. Tap on Storage, and then select Clear Cache.
For more information, please check out the online article linked below. We value your feedback, and thank you for choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love what features that it has on it.
on May 25, 2026
Posted by: Robin1974
[This review was collected as part of a promotion.] I used my device for phone calls text making videos and being on Facebook and text tiktok and Instagram.
Most of all I do a lot of research on the internet and everything.
Most of all I do a lot of research on the internet and everything.
Value
5
Written by a customer while visiting Samsung US