Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
4
A Smart and Reliable Smartphone Experience
on May 25, 2026
Posted by: ruma89
[This review was collected as part of a promotion.] I really like my phone. It updates regularly, and it uses Android, which is supported by most devices. This makes it compatible with many other devices I use. I use a Windows laptop, and its compatibility with Windows is commendable.
What I really like most is the Galaxy AI. It provides accurate news coverage, detailed information, and precise measurements. Its voice activation and ability to adjust to personal settings are on a much higher level. Not only that, but its flexibility with other apps and overall reliability are also very impressive.
Galaxy AI is one of the best features I have ever used on a smartphone. It is fast, accurate, and very helpful in everyday tasks. The voice assistant, smart personalization, and smooth compatibility with other apps and devices make the experience feel advanced and reliable. Overall, it makes using the phone much smarter and more convenient.
What I really like most is the Galaxy AI. It provides accurate news coverage, detailed information, and precise measurements. Its voice activation and ability to adjust to personal settings are on a much higher level. Not only that, but its flexibility with other apps and overall reliability are also very impressive.
Galaxy AI is one of the best features I have ever used on a smartphone. It is fast, accurate, and very helpful in everyday tasks. The voice assistant, smart personalization, and smooth compatibility with other apps and devices make the experience feel advanced and reliable. Overall, it makes using the phone much smarter and more convenient.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very durable
on May 25, 2026
Posted by: bonderseaside93
[This review was collected as part of a promotion.] This product has lasted me two years and been very reliable. It has stored all my precious memories. The features like AI are very useful and have come in handy multiple times. I have been able to watch all of my favorite shows and movies with my family and it has brought us all together. I really like that the battery holds its own as well. Lasting me all day through all my errands and adventures. It keeps its self updated and working smoothly so I never have any problems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My a17 is amazing
on May 25, 2026
Posted by: Kasper
[This review was collected as part of a promotion.] Galaxy ai is where its at.....amazing all around. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A14 5G great features.
on May 25, 2026
Posted by: Classickm
[This review was collected as part of a promotion.] Galaxy AI series is great. Phones have great features and more.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It works kinda
on May 25, 2026
Posted by: chikoritademise
[This review was collected as part of a promotion.] I use my phone for all kinds of things. Gaming, socializing, work. It works generally my issue is the system keeps freezing, shutting down, i have to constantly restart it. I'm genuinely not thrilled with it but that's fine not every phone is perfect and I won't give up on Samsung completely.
Value
3
Response from Samsung USBy R&R, May 27, 2026
Hey there chikoritademise,
Thank you for leaving a review for your Galaxy A17 5G! We're glad to hear how much you rely on your phone throughout the day for various tasks. We understand that it can be frustrating when your Galaxy phone or tablet freezes or crashes. Fortunately, these issues can often be resolved without needing to send your device in for service.
To prevent future freezes and crashes, try performing a few simple actions, such as rebooting your device and updating the software. To check for software updates, follow these steps:
1. Open the **Settings** app on your device.
2. Swipe to and tap on **Software update** or **System updates** (the option may vary between models).
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will start downloading. You may need to tap **Download now** on some devices.
5. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. Ensure that your phone or tablet is connected to the internet and is charged to at least 50% before installing a software update. Please note that some carriers require a Wi-Fi connection to update and won't allow updates using mobile data.
If you encounter an error during the software update and your device keeps restarting, learn how to exit a boot loop. If you're low on storage, you can free up space using **Device care**. Additionally, consider backing up extra files with Smart Switch or your Samsung or Google account.
For more information, please refer to the article linked below. We appreciate you sharing your experience with us, and thank you for choosing Samsung as your go-to brand!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for leaving a review for your Galaxy A17 5G! We're glad to hear how much you rely on your phone throughout the day for various tasks. We understand that it can be frustrating when your Galaxy phone or tablet freezes or crashes. Fortunately, these issues can often be resolved without needing to send your device in for service.
To prevent future freezes and crashes, try performing a few simple actions, such as rebooting your device and updating the software. To check for software updates, follow these steps:
1. Open the **Settings** app on your device.
2. Swipe to and tap on **Software update** or **System updates** (the option may vary between models).
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will start downloading. You may need to tap **Download now** on some devices.
5. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. Ensure that your phone or tablet is connected to the internet and is charged to at least 50% before installing a software update. Please note that some carriers require a Wi-Fi connection to update and won't allow updates using mobile data.
If you encounter an error during the software update and your device keeps restarting, learn how to exit a boot loop. If you're low on storage, you can free up space using **Device care**. Additionally, consider backing up extra files with Smart Switch or your Samsung or Google account.
For more information, please refer to the article linked below. We appreciate you sharing your experience with us, and thank you for choosing Samsung as your go-to brand!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
One issue I have with it
on May 25, 2026
Posted by: Treydoreviewsnow
[This review was collected as part of a promotion.] The Galaxy AI features are nice, camera is good, battery life is awesome but I wish I could wireless charge it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice upgrade
on May 25, 2026
Posted by: Middaysnack
[This review was collected as part of a promotion.] The Samsung A16 has been a really nice upgrade to my old Samsung 9s phone (that i had to for too long, so an upgrade was in order!) I really love the camera features, I can make the photo the right size for an Instagram photo or film a video for Instagram/YouTube. I have taken some photos that i will put into a local art show, because the quality is really nice! I also use my phone for work, so recording videos for my customers has been fun, and much better quality. I appreciate the Samsung phones because they are great quality for work and personal.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone...w/ a few flaws
on May 25, 2026
Posted by: Flounder
[This review was collected as part of a promotion.] Great phone...although there are some bugs that need worked out!
1. It freezes or slows down on occasion.
2. It isn't the best at holding a charge.
3. The dimmer & volume occasionally decide, when they want to, to raise & lower..
1. It freezes or slows down on occasion.
2. It isn't the best at holding a charge.
3. The dimmer & volume occasionally decide, when they want to, to raise & lower..
Other than that....Great phone..
Good for movies..videos..storage
Good for movies..videos..storage
Value
4
Written by a customer while visiting Samsung US