Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(886 Reviews)
Rating breakdown 886 reviews
5 Stars
544
4 Stars
201
3 Stars
67
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
4
Overall some improvement
on April 13, 2026
Posted by: DMS274
[This review was collected as part of a promotion.] Features are better but the phone reception has been a disappointment. Many more dropped calls with these phones. Sill living in the same place and phone usage pretty much the same, but we have to keep getting to new places in our house to keep from losing calls.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on April 13, 2026
Posted by: KITTYKATTMCGEE1
[This review was collected as part of a promotion.] My Samsung phone is amazing, I use it for gaming, picture taking, videos. I use it for everything. All my entertainment. The Galaxy Ai feature helps me with my conversations as I am Autistic and it helps me to communicate with clarity. Thank you Samsung 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone always glitches and has pop ups
on April 13, 2026
Posted by: Queenbee0420
[This review was collected as part of a promotion.] I use it for galaxy ai , Samsung health and personal use. It's bout the worst phone I've had but it definitely isn't that good.
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hey Queenbee0420,
We understand your concerns and appreciate you sharing them. The Galaxy A17 5G is designed for everyday use, and your feedback on performance and pop-up concerns highlights what matters most for a smooth experience.
Screen flickering or glitches on your Galaxy phone or tablet can stem from screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, please inspect your device, check for software updates, adjust the display settings, and reset any problematic apps if needed. Sometimes, simply clearing your device’s storage can help as well.
To clean your storage, follow these steps: Open the Device care menu, then tap Storage. Choose a file category, such as Images, Videos, Audio files, or Documents. Touch and hold the file you want to select, or tap "All" at the top of the screen to select all files. Tap "Delete" or "Delete all," then confirm by selecting "Move to Trash." To empty the Trash, tap "Trash" at the bottom of the Storage screen, then select a folder in the Trash menu. Tap the "More" option (three vertical dots) in the top-right corner, select "Empty," then tap "Delete."
This is just one of many steps you can take to improve your device's performance. For further tips on keeping your device running smoothly, please check out our online article linked below. Thank you for being part of the Samsung family.
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We understand your concerns and appreciate you sharing them. The Galaxy A17 5G is designed for everyday use, and your feedback on performance and pop-up concerns highlights what matters most for a smooth experience.
Screen flickering or glitches on your Galaxy phone or tablet can stem from screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, please inspect your device, check for software updates, adjust the display settings, and reset any problematic apps if needed. Sometimes, simply clearing your device’s storage can help as well.
To clean your storage, follow these steps: Open the Device care menu, then tap Storage. Choose a file category, such as Images, Videos, Audio files, or Documents. Touch and hold the file you want to select, or tap "All" at the top of the screen to select all files. Tap "Delete" or "Delete all," then confirm by selecting "Move to Trash." To empty the Trash, tap "Trash" at the bottom of the Storage screen, then select a folder in the Trash menu. Tap the "More" option (three vertical dots) in the top-right corner, select "Empty," then tap "Delete."
This is just one of many steps you can take to improve your device's performance. For further tips on keeping your device running smoothly, please check out our online article linked below. Thank you for being part of the Samsung family.
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone no good!
on April 13, 2026
Posted by: Lostbam107
[This review was collected as part of a promotion.] I use my phone for gaming and this is not the phone for that its really slow n glitches alot
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hey there Lostbam107,
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback on gaming performance highlights what matters most for heavier usage.
If you are a heavy gamer and notice screen flickering or glitches on your Galaxy phone or tablet, several factors could be at play, including screen damage, outdated software, app conflicts, or underlying bugs. To troubleshoot, consider the following steps:
1. Inspect your device for any visible damage.
2. Check for software updates and install any that are available.
3. Adjust your display settings to see if that resolves the issue.
4. If specific apps are causing problems, try resetting them.
If your device is becoming glitchy and slow, you can improve its performance by cleaning up its memory. To do this, go to Settings, swipe to and tap on Device Care. Then, tap on Memory, and choose "Clean now" to free up memory by stopping background apps. If you wish to keep certain apps running in the background, you can select "Excluded apps" and add your preferred apps to that list to prevent them from being closed during this process.
A more thorough way to clean your phone’s memory is to reboot it occasionally. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick Settings panel, then tap the Power icon. Select "Restart" and confirm by tapping "Restart" again. You may need to enter your PIN or password once the reboot is complete.
For more information on keeping your phone running smoothly, including tips on using Device Care and other features, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback on gaming performance highlights what matters most for heavier usage.
If you are a heavy gamer and notice screen flickering or glitches on your Galaxy phone or tablet, several factors could be at play, including screen damage, outdated software, app conflicts, or underlying bugs. To troubleshoot, consider the following steps:
1. Inspect your device for any visible damage.
2. Check for software updates and install any that are available.
3. Adjust your display settings to see if that resolves the issue.
4. If specific apps are causing problems, try resetting them.
If your device is becoming glitchy and slow, you can improve its performance by cleaning up its memory. To do this, go to Settings, swipe to and tap on Device Care. Then, tap on Memory, and choose "Clean now" to free up memory by stopping background apps. If you wish to keep certain apps running in the background, you can select "Excluded apps" and add your preferred apps to that list to prevent them from being closed during this process.
A more thorough way to clean your phone’s memory is to reboot it occasionally. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick Settings panel, then tap the Power icon. Select "Restart" and confirm by tapping "Restart" again. You may need to enter your PIN or password once the reboot is complete.
For more information on keeping your phone running smoothly, including tips on using Device Care and other features, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
It's am older device an it's all bad
on April 13, 2026
Posted by: Timika
[This review was collected as part of a promotion.] I like my Galaxy but I really didn't like this version
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hi Timika,
Thank you for your honesty. The Galaxy A17 5G is designed for everyday essentials, and your feedback emphasizes the importance of overall performance and user experience. Here are some highlights of the Galaxy A17 5G:
- Sleek, slim, and stunning design
- Clearer videos and brighter photos, even in low light, thanks to Optical Image Stabilization (OIS)
- Stay updated with 6 years of operating system and security updates
- An immersive, vivid 6.7-inch Super AMOLED display
We have more information about everything you can explore with your Galaxy A17 5G. Please check out the link below to learn more. We hope this information is helpful. If you need further assistance, feel free to reach out to our dedicated support team at Samsung. Thank you for your review, and for being part of the Samsung family.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honesty. The Galaxy A17 5G is designed for everyday essentials, and your feedback emphasizes the importance of overall performance and user experience. Here are some highlights of the Galaxy A17 5G:
- Sleek, slim, and stunning design
- Clearer videos and brighter photos, even in low light, thanks to Optical Image Stabilization (OIS)
- Stay updated with 6 years of operating system and security updates
- An immersive, vivid 6.7-inch Super AMOLED display
We have more information about everything you can explore with your Galaxy A17 5G. Please check out the link below to learn more. We hope this information is helpful. If you need further assistance, feel free to reach out to our dedicated support team at Samsung. Thank you for your review, and for being part of the Samsung family.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The UI needs a lot of work
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I am not excited about the UI. The AI interfaces are not as clean as they should could be. The memory and camera is up to par but would like AI to be integrated better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
User Friendly
on April 13, 2026
Posted by: Cherokee898
[This review was collected as part of a promotion.] Experience is Premium and always in sync with me emails and messages.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A17
on April 13, 2026
Posted by: SonorousDingo83
[This review was collected as part of a promotion.] Ok, so I just want to start off by saying that I love Samsung. I have the new Galaxy A17 and it's been a great phone, but I am having a few issues. It keeps freezing up, sometimes my phone calls won't even come through. Also, I keep getting the error message that the System UI has stopped responding alot. I'm not sure why that's happening and it's kind of annoying. But other than that I really do love it. Oh, and Galaxy AI is so helpful and keeps me up to date with everyday and everything social.
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello SonorousDingo83,
It's wonderful to hear that you are overall enjoying your phone and finding Galaxy AI helpful. Your feedback regarding freezing issues and call reliability highlights the importance of having a smooth and consistent experience day to day.
If you notice your phone freezing when you attempt to make a call, it could be related to your carrier. To rule out any potential hardware concerns, it’s best to start with a network reset. Here’s how you can do it:
1. Open the Settings app on your phone.
2. Tap on "General Management."
3. Select "Reset."
4. Tap on "Reset Network Settings."
5. For issues specifically with your mobile connection, choose "Reset Mobile Network Settings."
6. Next, tap "Reset Settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm.
For more detailed instructions on resetting the network on your device, please check out the provided link below.
If you continue to experience the same behavior after completing the network reset, we recommend reaching out to your mobile carrier for further assistance.
Thank you for your review, and for being part of the Samsung family!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that you are overall enjoying your phone and finding Galaxy AI helpful. Your feedback regarding freezing issues and call reliability highlights the importance of having a smooth and consistent experience day to day.
If you notice your phone freezing when you attempt to make a call, it could be related to your carrier. To rule out any potential hardware concerns, it’s best to start with a network reset. Here’s how you can do it:
1. Open the Settings app on your phone.
2. Tap on "General Management."
3. Select "Reset."
4. Tap on "Reset Network Settings."
5. For issues specifically with your mobile connection, choose "Reset Mobile Network Settings."
6. Next, tap "Reset Settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm.
For more detailed instructions on resetting the network on your device, please check out the provided link below.
If you continue to experience the same behavior after completing the network reset, we recommend reaching out to your mobile carrier for further assistance.
Thank you for your review, and for being part of the Samsung family!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US