Customer reviews from BISSELL Homecare
BISSELL - PowerFresh Slim 3-in-1 Sanitizing Steam Cleaner Mop - White
Average customer rating
4.3
(436 Reviews)
Rating breakdown 436 reviews
5 Stars
276
4 Stars
83
3 Stars
35
2 Stars
15
1 Star
27
85%of customers recommend this product.
(
326 out of
383)
Customer Reviews for BISSELL - PowerFresh Slim 3-in-1 Sanitizing Steam Cleaner Mop - White
Customer Rating
1
Disappointing Performance
on November 28, 2025
Posted by: Chrissy
I purchased this steam mop primarily for its promised ability to clean walls, but unfortunately, it severely underperforms.
The primary issue is the sheer weight of the unit. Because the combo incorporates the handheld steamer into the main unit, the handle is extremely heavy. After just a few minutes of mopping, my arm and wrist were fatigued.
This weight problem is compounded by a terrible design choice: you must depress and hold the power button the entire time you are mopping to generate steam. This requires constant, tiring pressure, making a simple chore unnecessarily difficult and painful.
Furthermore, the machine simply does not generate enough heat. Despite following the instructions, the steam output did not get hot enough to feel like it was truly sanitizing or effectively cleaning tough spots. It felt more like a damp, heavy wipe than a powerful steam cleaner.
Finally, attempting to use the handheld or upright unit on vertical surfaces like walls is nearly impossible. Not only is the handle too heavy to maneuver comfortably overhead, but the excessively responsive swivel head means the mop pad spins wildly. Instead of allowing for controlled up-and-down motions on the wall, the head constantly swivels sideways, making any attempt at precision cleaning utterly frustrating.
Overall, this unit is awkward, tiring to use, and fails to deliver on its core promise of powerful steam cleaning. I do not recommend it.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, December 1, 2025
Thank you for sharing your experience, Chrissy. We’re sorry to hear the PowerFresh® Slim didn’t meet your expectations for wall cleaning and ease of use. The handheld steamer can feel heavy during extended use, and the constant button press can add fatigue—we understand how frustrating that is. Please reach out to us at support.bissell.com so we can review your concerns and help find a solution that works better for your cleaning needs.
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
Verified Purchase:Yes
Horrible machine. Totally does not clean like advertised and is very glitchy. It is also very loud with constant banging noise and does not even push the steam through the pole to the mop.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 11, 2025
Thank you for sharing your experience with the PowerFresh® Slim 3-in-1 Steam Mop. We're sorry to hear it hasn’t met your expectations—especially with the noise and steam flow issues you described. That’s definitely not the performance we aim for. Sometimes, these problems can be resolved with a quick troubleshooting step like checking for clogs in the pole or ensuring the water tank is fully seated. We’d love to help make this right—please reach out to our team at https://support.bissell.com so we can assist further.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Hate it
on December 20, 2023
Posted by: Vickie
from Roseville, California
Verified Purchase:No
[This review was collected as part of a promotion.] Too heavy to use. After a couple of months it stopped. I finally looked in the book the only thing it says is shake the pod to let the two reach the water level. Hello what does that mean? I got a hold of the tube and the little round thing is all corroded, although I was using distilled water, but it still is corroded I have tried to clean it, but it floats around in the water. I don't know if that's the way it's supposed to be or not how about a better troubleshooting guide
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, December 24, 2023
We'd be happy to assist you, Vickie. Please contact our Consumer Care team at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
worked exactly three tjmes
on January 4, 2025
Posted by: rmi
from nj
Verified Purchase:No
i have the orange version purchased in early 2024. used 3 times as a handheld steamer and twice as a mop and no longer produces steam. total junk. unfortunately its probably passed the warranty.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, January 15, 2025
Thanks for sharing your experience. We're always happy to help troubleshoot any issues you're having and get your machine working properly. Please reach out to the BISSELL Consumer Care Team at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
1st experience was great, looking forward to more
on March 10, 2026
Posted by: Mel
from Indiana
Gender:Female
Verified Purchase:Yes
I ready loved the results on floors, windows, mirrors, appliances and counter tops. I am sure I will enjoy the cleanliness and ease of using this every time.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Carlos
Gender:Male
Verified Purchase:Yes
Easy to use amd set up. Works great for cleaning floor grout, kitchen appliances, and the stove and oven.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
I would recommend this product
on October 30, 2018
Posted by: WB
from Seattle, WA
Verified Purchase:No
It's a great product. However, the brush is a bit too small.
Written by a customer while visiting BISSELL Homecare
Posted by: Linda
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used mainly for floors. My old Thane mop produced more steam. I don't feel it does a great job on the floors. Does not work spectacularly on grout as other reviews claim. The product itself is well made and sturdy and the steam attachments work well.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare