Customer reviews from BISSELL Homecare
BISSELL - PowerFresh Slim 3-in-1 Sanitizing Steam Cleaner Mop - White
Average customer rating
4.3
(436 Reviews)
Rating breakdown 436 reviews
5 Stars
276
4 Stars
83
3 Stars
35
2 Stars
15
1 Star
27
85%of customers recommend this product.
(
326 out of
383)
Customer Reviews for BISSELL - PowerFresh Slim 3-in-1 Sanitizing Steam Cleaner Mop - White
Customer Rating
1
Disappointing Performance
on November 28, 2025
Posted by: Chrissy
I purchased this steam mop primarily for its promised ability to clean walls, but unfortunately, it severely underperforms.
The primary issue is the sheer weight of the unit. Because the combo incorporates the handheld steamer into the main unit, the handle is extremely heavy. After just a few minutes of mopping, my arm and wrist were fatigued.
This weight problem is compounded by a terrible design choice: you must depress and hold the power button the entire time you are mopping to generate steam. This requires constant, tiring pressure, making a simple chore unnecessarily difficult and painful.
Furthermore, the machine simply does not generate enough heat. Despite following the instructions, the steam output did not get hot enough to feel like it was truly sanitizing or effectively cleaning tough spots. It felt more like a damp, heavy wipe than a powerful steam cleaner.
Finally, attempting to use the handheld or upright unit on vertical surfaces like walls is nearly impossible. Not only is the handle too heavy to maneuver comfortably overhead, but the excessively responsive swivel head means the mop pad spins wildly. Instead of allowing for controlled up-and-down motions on the wall, the head constantly swivels sideways, making any attempt at precision cleaning utterly frustrating.
Overall, this unit is awkward, tiring to use, and fails to deliver on its core promise of powerful steam cleaning. I do not recommend it.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, December 1, 2025
Thank you for sharing your experience, Chrissy. We’re sorry to hear the PowerFresh® Slim didn’t meet your expectations for wall cleaning and ease of use. The handheld steamer can feel heavy during extended use, and the constant button press can add fatigue—we understand how frustrating that is. Please reach out to us at support.bissell.com so we can review your concerns and help find a solution that works better for your cleaning needs.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
I wouldn’t purchase again
on September 24, 2025
Posted by: Frank
from Greenbrier tn.
Gender:Female
Don’t like the trigger. The steam button doesn’t steam all the time. The attachment are useful.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Posted by: Cheryl
from Rhode Island
Verified Purchase:Yes
Steamed my kitchen floor immediately and was so pleased with the result. Excited to use it all over my house.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
Verified Purchase:Yes
Horrible machine. Totally does not clean like advertised and is very glitchy. It is also very loud with constant banging noise and does not even push the steam through the pole to the mop.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 11, 2025
Thank you for sharing your experience with the PowerFresh® Slim 3-in-1 Steam Mop. We're sorry to hear it hasn’t met your expectations—especially with the noise and steam flow issues you described. That’s definitely not the performance we aim for. Sometimes, these problems can be resolved with a quick troubleshooting step like checking for clogs in the pole or ensuring the water tank is fully seated. We’d love to help make this right—please reach out to our team at https://support.bissell.com so we can assist further.
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
Verified Purchase:Yes
Not a good steamer. Unwieldy, cheap attachments. Recommend a Shark.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, August 25, 2025
Hi Jennifer, we're sorry to hear the steam mop didn’t meet your expectations. We’d like to help—please reach out to our Consumer Care team at 1-800-237-7691 or visit support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Effective & Powerful, but Not Durable.
on July 30, 2025
Posted by: JC
from Calabasas, CA
Gender:Male
Powerful and effective, but it is not durable for a steam mop. For all the non-mop uses like steaming garments to release wrinkles or using the attachments to clean counter tops or kitchen stove tops, it works very well. As others note, however, the steam mop function, while effective, requires the user to apply pressure and motion. The mop pole is not built strong enough for that kind of weekly action. Within the first year, the extension wand gave away and had a jiggle to it. By year, three of using it once a week, it snapped off. Obviously, I still liked it enough to use it weekly for for three years, but it needs to be more durable for floor steam mopping.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Julia
from Texas
Gender:Female
Verified Purchase:Yes
Easy to fill with distilled water. Floors seem to clean up easily. Nice long cord.
I’m 5’1” it is a little awkward for me with the steamers weight on top. I’m use to steamers with more balance. If you are doing several floors your hand tires from the need to keep the trigger held down for the on position. I switch hands. I have not tried the portable steam feature.
I’m 5’1” it is a little awkward for me with the steamers weight on top. I’m use to steamers with more balance. If you are doing several floors your hand tires from the need to keep the trigger held down for the on position. I switch hands. I have not tried the portable steam feature.
Written by a customer while visiting BISSELL Homecare
Posted by: Dee
Gender:Female
Verified Purchase:Yes
I had high expectations because all my other Bissell products are amazing but the power of the steamer is weak. I expected more since it has expected. It cleans well which I love and I love the pause button. I don’t regret my purchase. Overall I like the steamer just not its cleaning power.
I would recommend this to a friend!
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, July 7, 2025
Hi Dee. Thanks so much for your honest feedback—we’re glad to hear you’re enjoying the cleaning results and features like the pause button! That said, we’re sorry the steam power didn’t meet your expectations. Sometimes performance can vary depending on floor type or how the mop is being used. We’d love to help you get the most out of your steamer—feel free to visit support.bissell.com or contact our team directly for tips on maximizing steam output. We appreciate your loyalty to BISSELL and your thoughtful review!
Written by a customer while visiting BISSELL Homecare