Customer reviews from BISSELL Homecare
BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Average customer rating
4.8
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
76
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
3
95%of customers recommend this product.
(
76 out of
80)
Customer Reviews for BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Customer Rating
4
The Beast
on October 26, 2025
Posted by: DesignGirl99
from Troy, OH
Gender:Female
I jokingly refer to this as the beast, because it is! When my husband unboxed it, he said the cord was as heavy as the machine......close!
I have two dogs, one is a puppy, so plenty of messes! The first time I used it, after one room I was exhausted! It is a lot to push around! I have also found depending on your carpet will be how difficult it is to push. The thicker, plusher carpet is a work out! Honestly the thing needs a self-propelled button! What I love is there is nothing that won't come clean! It tackles the worst of the worst! What could be improved, I don't understand why the tanks are not clear. They are milky, frosted white and it's near impossible to keep an eye on the solution level.....very frustrating! The tanks are large and heavy! This is both a blessing and a curse. I can certainly do a a lot of rooms with a full tank. However, if I only have one room it's a waste of solution because it will sour or something if you leave it in there for days! I wish it had lines to half fill. I went through 4 regular carpet cleaners, they would last about a year and get stuck and either wouldn't roll or wouldn't suck up the water. This beast will hopefully give me my money's worth! If you are looking for something next to industrial then this is it! Just make sure you have the muscle to handle it because it's not for sissies!
I have two dogs, one is a puppy, so plenty of messes! The first time I used it, after one room I was exhausted! It is a lot to push around! I have also found depending on your carpet will be how difficult it is to push. The thicker, plusher carpet is a work out! Honestly the thing needs a self-propelled button! What I love is there is nothing that won't come clean! It tackles the worst of the worst! What could be improved, I don't understand why the tanks are not clear. They are milky, frosted white and it's near impossible to keep an eye on the solution level.....very frustrating! The tanks are large and heavy! This is both a blessing and a curse. I can certainly do a a lot of rooms with a full tank. However, if I only have one room it's a waste of solution because it will sour or something if you leave it in there for days! I wish it had lines to half fill. I went through 4 regular carpet cleaners, they would last about a year and get stuck and either wouldn't roll or wouldn't suck up the water. This beast will hopefully give me my money's worth! If you are looking for something next to industrial then this is it! Just make sure you have the muscle to handle it because it's not for sissies!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Dirty lines
on October 16, 2025
Posted by: Krysta
Gender:Female
It leaves dirty water lines as I clean. Requested an exchange for an alternative machine and was denied. Will never purchase another Bissell product again.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, October 17, 2025
Thanks for your review, Krysta — we're sorry to hear the machine left dirty water lines and that your exchange request wasn’t accepted. This can sometimes happen if the nozzle or recovery tank needs cleaning or realignment. For help, please visit support.bissell.com. We’d love a chance to make this right.
Written by a customer while visiting BISSELL Homecare
Posted by: Doberman Mom
from Western, NY
Gender:Female
Verified Purchase:Yes
Carpet only 1 year old. Lifeproof Stainmaster carpet and had a new puppy so after spot cleaning with my little green, which I love by the way, I thought it was a good idea to do a good deep cleaning. After, my entire home smells like mildew and urine. It must have pulled up deeper stains and it was not pulling out enough of the water because it doesn't seem like it was drying fully. After 2 days it was still damp! I was jumping up and down on towels to pull up the moisture.
I don't know if it ruined the pad underneath or what happened. I have a cleaner coming in a few days to see what happens.
I don't know if it ruined the pad underneath or what happened. I have a cleaner coming in a few days to see what happens.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Posted by: Kmac
Gender:Female
Verified Purchase:Yes
We had a rug doctor previously and I now realize how horrible that design is compared to the bissel
Written by a customer while visiting BISSELL Homecare
Posted by: Fran
from New Mexico, USA
Gender:Female
Verified Purchase:Yes
This Bissell is significantly better than the Rug Doctor I was using before: much better cleaning power, easier to maneuver, easier to clean tanks, construction of unit and materials appear more durable. I’ve been using the Bissell for pet stains and on rugs that had not been shampooed in years and I’m extremely satisfied.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: CHI-Alex
Gender:Male
Verified Purchase:Yes
Excellent machine, beyond expectations, powerful cleaning, great add on to a household
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: KURT
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this carpet cleaner. Well built and cleans extremely well. I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Anne
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a Little Green in the past but new puppy has been putting past dogs to shame with her many, many rug puddles. She especially likes my large vintage wool Oriental rug to piddle on. I decided to take a chance and use a Big Green instead of transporting the very heavy rug to the professional cleaners. The result has been excellent, after going over it twice with your Simply Carpet cleaner. I will say a few stray pieces of yarn were pulled up, so I would not use this on a delicate and precious Oriental rug, but as far as mine goes, I was delighted with the clean results. Thank you Bissell!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare