Customer reviews from BISSELL Homecare
BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Average customer rating
4.7
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
80
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
4
94%of customers recommend this product.
(
80 out of
85)
Customer Reviews for BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Posted by: Adra
from royse City, TX
Gender:Female
Verified Purchase:Yes
I have been through 2 home carpet cleaners, could not get one pass. We are in a rental and the carpets need some serious help. One cleaning and carpets are so much better. Plan on one more cleaning to see how much is left. I should have bought this first and not messed with the baby cleaners.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Home Smells Clean
on January 9, 2026
Posted by: HeidiMH
from Batavia, OH
Gender:Female
I love this machine! It has changed the smell in my house (I use it very slowly). I’ve used it on all my carpet. I have 2 dachshunds who are still learning to potty train and have way too many accidents. This machine has saved my carpets!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Kim
from Ravenna, MI
Gender:Female
Verified Purchase:Yes
It was very easy to use and worked exceptionally!! I’m very pleased
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
from Highland, CA
Gender:Female
Verified Purchase:Yes
I have two Alapaha bulldogs and they drool a lot. I was able to clean all area rugs perfectly, even the shaggy area rugs. I also cleaned both oversized sofas and one over side chair with ease.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: BissellLuvr
from Houston, TX
Gender:Male
Verified Purchase:Yes
I really love this machine. I’ve been a long time Bissell user for years and have always stuck with their basic/mid tier carpet shampooers because I couldn’t afford the Big Green. I heard good reviews about it and was able to afford it during Black Friday, so I figured I’d try it out. The Big Green is phenomenal and a whole new level - their basic and mid tier cleaners work great but this is like top notch! It cleans so effortlessly and it helps lighten & soften my carpet so good. Some pros I have for this machine include: a long powder cord, a comfortable handle, a button sprayer vs trigger (which my fingers appreciate), elite cleaning power and results, and the large tanks - I love not having to stop every 10 minutes to empty & refill the tanks! There are only two cons for this but I love the machine and it works great, so the pros overpower these - the machine is really heavy so you’ll get tired after a while of pushing and pulling. I also found it difficult to maneuver under desks, tables & beds with low clearance that the other lower tiers could usually fit under. Turning corners/going around a wall is pretty difficult because of its bulkiness and weight. These are a bit inconvenient but like I said, the pros make it totally worth it.
Some tips I have that have made my carpet cleaning easier & more effective are: vacuuming thoroughly first, pretreating with an outdoor pump sprayer & using hot water (but to not exceed the maximum temp). As you push, go at an average pace while spraying. When you pull back, walk slow so it gets deep into the fibers & sucks up most of the water. Once you’re done, fill the water tank with JUST hot water and repeat the process. This helps pull up any extra surface dirt and soap, which reduces the amount of dirt that would get stuck versus if you didn’t do a rinse round
I would recommend this to a friend!
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, December 3, 2025
Thank you for sharing such a detailed review of the Big Green® PET PRO Carpet Cleaner! We’re thrilled to hear it exceeded your expectations and that the larger tanks and cleaning power make a big difference for you. We appreciate your feedback on weight and maneuverability—those insights help us improve. Your tips for pretreating and rinsing are fantastic and will be helpful for other users too. Thanks for being a loyal BISSELL fan!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
The Beast
on October 26, 2025
Posted by: DesignGirl99
from Troy, OH
Gender:Female
I jokingly refer to this as the beast, because it is! When my husband unboxed it, he said the cord was as heavy as the machine......close!
I have two dogs, one is a puppy, so plenty of messes! The first time I used it, after one room I was exhausted! It is a lot to push around! I have also found depending on your carpet will be how difficult it is to push. The thicker, plusher carpet is a work out! Honestly the thing needs a self-propelled button! What I love is there is nothing that won't come clean! It tackles the worst of the worst! What could be improved, I don't understand why the tanks are not clear. They are milky, frosted white and it's near impossible to keep an eye on the solution level.....very frustrating! The tanks are large and heavy! This is both a blessing and a curse. I can certainly do a a lot of rooms with a full tank. However, if I only have one room it's a waste of solution because it will sour or something if you leave it in there for days! I wish it had lines to half fill. I went through 4 regular carpet cleaners, they would last about a year and get stuck and either wouldn't roll or wouldn't suck up the water. This beast will hopefully give me my money's worth! If you are looking for something next to industrial then this is it! Just make sure you have the muscle to handle it because it's not for sissies!
I have two dogs, one is a puppy, so plenty of messes! The first time I used it, after one room I was exhausted! It is a lot to push around! I have also found depending on your carpet will be how difficult it is to push. The thicker, plusher carpet is a work out! Honestly the thing needs a self-propelled button! What I love is there is nothing that won't come clean! It tackles the worst of the worst! What could be improved, I don't understand why the tanks are not clear. They are milky, frosted white and it's near impossible to keep an eye on the solution level.....very frustrating! The tanks are large and heavy! This is both a blessing and a curse. I can certainly do a a lot of rooms with a full tank. However, if I only have one room it's a waste of solution because it will sour or something if you leave it in there for days! I wish it had lines to half fill. I went through 4 regular carpet cleaners, they would last about a year and get stuck and either wouldn't roll or wouldn't suck up the water. This beast will hopefully give me my money's worth! If you are looking for something next to industrial then this is it! Just make sure you have the muscle to handle it because it's not for sissies!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Dirty lines
on October 16, 2025
Posted by: Krysta
Gender:Female
It leaves dirty water lines as I clean. Requested an exchange for an alternative machine and was denied. Will never purchase another Bissell product again.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, October 17, 2025
Thanks for your review, Krysta — we're sorry to hear the machine left dirty water lines and that your exchange request wasn’t accepted. This can sometimes happen if the nozzle or recovery tank needs cleaning or realignment. For help, please visit support.bissell.com. We’d love a chance to make this right.
Written by a customer while visiting BISSELL Homecare
Posted by: Doberman Mom
from Western, NY
Gender:Female
Verified Purchase:Yes
Carpet only 1 year old. Lifeproof Stainmaster carpet and had a new puppy so after spot cleaning with my little green, which I love by the way, I thought it was a good idea to do a good deep cleaning. After, my entire home smells like mildew and urine. It must have pulled up deeper stains and it was not pulling out enough of the water because it doesn't seem like it was drying fully. After 2 days it was still damp! I was jumping up and down on towels to pull up the moisture.
I don't know if it ruined the pad underneath or what happened. I have a cleaner coming in a few days to see what happens.
I don't know if it ruined the pad underneath or what happened. I have a cleaner coming in a few days to see what happens.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare