Customer reviews from BISSELL Homecare
BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Average customer rating
4.7
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
82
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
4
94%of customers recommend this product.
(
81 out of
86)
Customer Reviews for BISSELL - Big Green PET PRO Carpet Cleaner - Black with Electric Green Accents
Posted by: JennL
from Paonia, Colorado
Gender:Female
Verified Purchase:Yes
We purchased this machine after one of our cats became sick and started peeing in the house. I am impressed with the amount of dirt that has been extracted from our carpets! I have learned that with as much pee as was in the carpet, we have to use great quantities of enzyme cleaner to soak down to the pads to neutralize the smell. While this carpet cleaner is fantastic, it isn't going to soak the pads as deeply as some cleaning issues might require. So, spot clean first. Some reviews talked about it being heavy. I remove the tanks to take it up and down stairs and it's just fine.
Written by a customer while visiting BISSELL Homecare
Posted by: Mike
from Farragut, TN
Gender:Male
Verified Purchase:Yes
We have two dogs that can be hard on carpets. Great deep cleaning and suction. Our area rugs have never been cleaner.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: DV
Verified Purchase:Yes
Used for first time on living room and hallway carpet. Looks as good as all the pro cleaners we have used over the years and dries much faster - 2 to 3 hours vs 6+ hours for the pros.
Although the machine is a bit heavy is easy to maneuver and the new style handle is very comfortable for my 6' 1" height.
Although the machine is a bit heavy is easy to maneuver and the new style handle is very comfortable for my 6' 1" height.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Great Features
on September 1, 2026
Posted by: Kay
from Anna, TX
Gender:Female
This is an amazing carpet shampooer, we've had alot of other Bissell shampooers and this is the best by far.
Cleans amazing and dries fast has great suction and cleaning.
Cleans amazing and dries fast has great suction and cleaning.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Simple Design - Powerful Suction - Great Performer
on August 10, 2026
Posted by: heyzarling
from Watertown, WI
Gender:Male
Verified Purchase:Yes
I like it. The design is excellent, and VERY simple...both the fresh (soapy) water and nasty water tanks are super easy to remove, empty and clean, and reinstall, very fast, easy, all good there. Build quality is excellent, feels sturdy, parts fit well.
The remote hose attachment thinger works well. No moving 'brushes' or anything on it but I found it worked decently well on stairs.
Yes, this unit is a little horsey, both the weight and maneuverability, but you get used to it. Feels like much or most of that weight has to do with the motor itself, and the suction is REALLY good on this, carpet is left really barely damp and drying happens quickly if you're slow about your vacuuming motions.
Overall performance, though, I was really quite happy with it. I used it on some medium pile carpet maybe 5 years old, that had never been shampooed with any machine anyway, and the Big Green took out really every stain on the first go, and greatly improved the smell of the place. We have 3 cats, they do cat things, and we vacuum at minimum every other day and often daily, and while our Dyson does a fantastic job on that end of things - it's disgusting how much it picks up - this shampooer has been a really great addition here and I'm quite happy for the purchase.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Not really clean
on August 8, 2026
Posted by: 3zone
I really regret purchasing this machine. I feel like it doesn’t clean as well as it should it leaks dirty water, leaves dirty water lines on my carpet. This machine also ruined the carpet padding leaving my carpet smelling foul because it doesn’t suck out enough water. I felt like it was pointless using it also made my carpet worse so what was the point of using it. I felt it was a waste of money that I’ll never get back.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, August 10, 2026
Thank you for sharing your experience, and we're sorry to hear the machine did not deliver the results you expected. Dirty water lines, reduced suction, or excess moisture can sometimes occur if the tanks are not fully seated or if additional dry passes are needed to remove as much water as possible. Please reach out to BISSELL Support at https://support.bissell.com or 1-800-237-7691 so we can help troubleshoot and work toward a better cleaning experience.
Written by a customer while visiting BISSELL Homecare
Posted by: SacBikeNut
from Sacramento, CA
Gender:Male
Verified Purchase:Yes
It just plain works, I paid carpet services more than the cost of this carpet cleaner in one visit, yet this cleaner did a much better job!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: SalK
from Nashville TN
Gender:Female
Verified Purchase:Yes
This is by far the best carpet cleaner I have ever owned. It removed old pet stains, made my carpets look like brand new. I cleaned over my carpets 2 x and then rinsed with just water, didn't take very long for the drying process. Carpets and room smell fresh. Easy to use this cleaner as well. Finished doing my upstairs steps, and they look great! Thanks for making a great product.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare