Customer reviews from BISSELL Homecare
BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
35
4 Stars
26
3 Stars
2
2 Stars
1
1 Star
1
80%of customers recommend this product.
(
8 out of
10)
Customer Reviews for BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Customer Rating
4
A useful and effective cleaning tool
on July 23, 2024
Posted by: Ella
[This review was collected as part of a promotion.] *I received this wet and dry vacuum from the Stellar Product Testing Panel.*
I'd only seen devices like this on Cleantok before and had dismissed them as being gimmicky. Could a device possibly be effective at both sweeping and cleaning?
Putting the device together and setting it up proved quite simple. I added the cleaning solution and included parts and away I went.
The vacuum was powerful and made quick work of dust and dog hair. I was impressed and disgusted at how much debris had been on my floors. Using the mopping function proved to be even more shocking…the water quickly turned from clear to black. So, so gross yet so satisfying.
The Crosswave Edge definitely made cleaning feel like a one-stop experience. I live in a condo with somewhat limited space and appreciated how streamlined the device and charger are. They fit into a small corner and don't take up much room. The device mops and vacuums my whole place on just about a full charge which is really satisfying and means I can get done cleaning quickly and efficiently.
After using the device for a bit, I've developed a pretty good idea of what its pros and cons are:
Pros:
-Vacuums efficiently and emptying the vacuum is simple
-Panel is easy to read and displays charge as you use it
-Device is streamlined and with the base doesn't take up much space (I also love the built-in spaces in the stand for drying the filter and brush)
-Does a decent job with caked-on stains and wet messes
-Device stops when you lift it (saves power and stops unnecessary noise)
-Don't have to hold down a button to use machine unlike some other vacuums
-Vacuums efficiently and emptying the vacuum is simple
-Panel is easy to read and displays charge as you use it
-Device is streamlined and with the base doesn't take up much space (I also love the built-in spaces in the stand for drying the filter and brush)
-Does a decent job with caked-on stains and wet messes
-Device stops when you lift it (saves power and stops unnecessary noise)
-Don't have to hold down a button to use machine unlike some other vacuums
Cons:
-Device is a bit heavy and unwieldy and be hard to maneuver in smaller spaces
-A bit annoying to clean all the pieces after every use…I don't think the self-cleaning function could be trusted to effectively clean the brush
-The edge function wasn't as useful as I thought it would be…I didn't find it made a marked difference in cleaning hard-to-reach spaces and sometimes got in the way
-Device is a bit heavy and unwieldy and be hard to maneuver in smaller spaces
-A bit annoying to clean all the pieces after every use…I don't think the self-cleaning function could be trusted to effectively clean the brush
-The edge function wasn't as useful as I thought it would be…I didn't find it made a marked difference in cleaning hard-to-reach spaces and sometimes got in the way
Overall, I would definitely recommend this device. It makes the arduous task of cleaning much faster and easier (also a bit more fun). I am excited to test it out in the future on more difficult-to-clean messes.
Written by a customer while visiting BISSELL Homecare
Posted by: N/A
from Arkansas
Gender:Male
Verified Purchase:Yes
Have only had a short time but pleased with it so far
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
I’m pleased on floating vinyl plank flooring
on September 28, 2025
Posted by: Jen
from Honolulu, HI
Gender:Female
Just tried for the first time on floating vinyl flooring in my studio apartment. Worked great. Head is small enough to get into nooks and crannies but big enough to clean a good area each pass. Doesn’t soak the floor, as I needed something that would drench the floating “planks” but seems to do a good job cleaning and I like the fact that I don’t have to sweep and then mop because it does it at the same time. So far I am pleased and plan to use it several times per week.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: OHG
from New Mexico
Gender:Female
Verified Purchase:Yes
I love the edge cleaner and this is so easy to clean out when done. I would love the steam clean option with the edge cleaner but steaming isn’t a priority with this house.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: debabel
Verified Purchase:Yes
I’ve only used it once but it worked well. I appreciated that my long hair didn’t get tangled up in the brush. My one complaint is that I had to frequently fill the water and soap bottle.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thanks for sharing your first impressions of the CrossWave® Edge. We’re glad to hear it handled your long hair well, and we appreciate your note about needing to refill the clean water tank more often. If you need any tips in the future our Consumer Care team is happy to help at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
My wait is over
on February 15, 2026
Posted by: Rheeta
from Ely, NV
Gender:Female
I have been wanting a Crosswave since they first came out. The cost has always been an issue, but I finally decided to bite the bullet and buy one. My local hardware store only had the edge model available and one other both seem to be identical in description and price the same. I live in a home with all the common areas and spare bathroom being tile floor and also have dogs and one cat residing inside. The dogs are not bad for making messes but accidents do happen. Unfortunately, I’m not as happy with my cross wave as I thought I would be. I think it’s fine for cleaning up what messes but as far as actually getting your floors clean, it’s not any better than using a swiffer mop. It will not get into the grout on the tile nor any of the grime that is down in the pores on the tile so if you want a truly clean floor, you will still need to get on your hands and knees and do some scrubbing. I think if it had an option for a brush with a small aggressiveness to it that would be a big plus once your floor is scrubbed out clean. This may be a good option for just daily cleaning and you will have to go back and maybe do a monthly scrubbing. I look back now and think of how many swiffer pads I could have bought for the price I have paid for this machine. I would caution anyone who ask about buying this particular machine.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thank you for sharing such thoughtful feedback on the BISSELL FlexClean™ FurForce™ 2‑in‑1 Vac and Mop Robot. We’re thrilled it’s helping keep up with kids, cats, and everyday messes, and we appreciate you calling out the powerful cleaning and helpful wet/dry features. Your notes on mapping and zone stability are valuable, and if you’d like tips to help improve consistency, our Consumer Care team is always happy to assist at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Love it
on February 22, 2026
Posted by: Candie
Best thing i have found for my floors and area rugs!! Love it. Wish it had bigger tanks though
Written by a customer while visiting BISSELL Homecare
Posted by: SuzQ
Gender:Female
Verified Purchase:Yes
Purchased this as I have a lot of hard floors to wash and I needed an easier method than my spit mop. This crosswave has saved my back and it does an excellent job of cleaning both tile and laminate. It is easy to take apart and clean as well. Love it.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare