Customer reviews from BISSELL Homecare
BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
35
4 Stars
26
3 Stars
2
2 Stars
1
1 Star
1
80%of customers recommend this product.
(
8 out of
10)
Customer Reviews for BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Customer Rating
4
Almost what I was hoping...
on March 25, 2026
Posted by: Amanda
from Durham, NC
Gender:Female
I think I'll like this for the most part, but when I purchased it, I thought it could "dry" vacuum and wet vacuum. It only does wet (which is fine--it will work...it's just not what I was thinking).
I would recommend this to a friend!
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, March 26, 2026
Thank you for your feedback, Amanda! We’re glad to hear you’re enjoying the CrossWave® Edge overall, and we appreciate you sharing your experience. The CrossWave® Edge is designed for wet cleaning while vacuuming at the same time, but it doesn’t function as a dry‑only vacuum—your note is helpful for other shoppers. If you have questions about best uses or need support, our BISSELL team is always happy to help at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: Rob
from Denver, CO
Gender:Male
Verified Purchase:Yes
We just got a new puppy., and let's just say he's not entirely house trained. We also have a robot vacuum, and the other day the worst possible situation happened. Our puppy had an accident while we were both out of the house, and the robot vacuum turned on and pushed his mess EVERYWHERE. The Bissell crosswave made cleanup so much easier. We still had to get down on our hands and knees with a brush to get the dried mess loosened, but after that, the Crosswave took care of everything. I think I've used it six times in the last 2 weeks to clean up after this dog. It's so much easier and I'm so glad we did purchase this electric mop. First, I thought it might be a little bit too bougie, but it's been a lifesaver. 100% would recommend.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: SuzQ
Gender:Female
Verified Purchase:Yes
Purchased this as I have a lot of hard floors to wash and I needed an easier method than my spit mop. This crosswave has saved my back and it does an excellent job of cleaning both tile and laminate. It is easy to take apart and clean as well. Love it.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Love it
on February 22, 2026
Posted by: Candie
Best thing i have found for my floors and area rugs!! Love it. Wish it had bigger tanks though
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
My wait is over
on February 15, 2026
Posted by: Rheeta
from Ely, NV
Gender:Female
I have been wanting a Crosswave since they first came out. The cost has always been an issue, but I finally decided to bite the bullet and buy one. My local hardware store only had the edge model available and one other both seem to be identical in description and price the same. I live in a home with all the common areas and spare bathroom being tile floor and also have dogs and one cat residing inside. The dogs are not bad for making messes but accidents do happen. Unfortunately, I’m not as happy with my cross wave as I thought I would be. I think it’s fine for cleaning up what messes but as far as actually getting your floors clean, it’s not any better than using a swiffer mop. It will not get into the grout on the tile nor any of the grime that is down in the pores on the tile so if you want a truly clean floor, you will still need to get on your hands and knees and do some scrubbing. I think if it had an option for a brush with a small aggressiveness to it that would be a big plus once your floor is scrubbed out clean. This may be a good option for just daily cleaning and you will have to go back and maybe do a monthly scrubbing. I look back now and think of how many swiffer pads I could have bought for the price I have paid for this machine. I would caution anyone who ask about buying this particular machine.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thank you for sharing such thoughtful feedback on the BISSELL FlexClean™ FurForce™ 2‑in‑1 Vac and Mop Robot. We’re thrilled it’s helping keep up with kids, cats, and everyday messes, and we appreciate you calling out the powerful cleaning and helpful wet/dry features. Your notes on mapping and zone stability are valuable, and if you’d like tips to help improve consistency, our Consumer Care team is always happy to assist at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: debabel
Verified Purchase:Yes
I’ve only used it once but it worked well. I appreciated that my long hair didn’t get tangled up in the brush. My one complaint is that I had to frequently fill the water and soap bottle.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thanks for sharing your first impressions of the CrossWave® Edge. We’re glad to hear it handled your long hair well, and we appreciate your note about needing to refill the clean water tank more often. If you need any tips in the future our Consumer Care team is happy to help at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: OHG
from New Mexico
Gender:Female
Verified Purchase:Yes
I love the edge cleaner and this is so easy to clean out when done. I would love the steam clean option with the edge cleaner but steaming isn’t a priority with this house.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: JL1023
Gender:Female
Verified Purchase:Yes
Overall good. When pulling back water is there instead of forward motion
Written by a customer while visiting BISSELL Homecare