Customer reviews from BISSELL Homecare
BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
35
4 Stars
26
3 Stars
2
2 Stars
1
1 Star
1
80%of customers recommend this product.
(
8 out of
10)
Customer Reviews for BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Customer Rating
5
Game Changer
on March 15, 2025
Posted by: Pcab
[This review was collected as part of a promotion.] Okay holy cow, this thing has blown my expectations out of the water! I THOUGHT my floor was clean after mopping with conventional means. I decided to try out the CrossWave Edge I got from the Stellar Product Test Panel, just to see if it would pick anything up. Y'all, the water was BLACK. This thing gets into every crack and sliver between planks and cleans there. Not to mention, it's extremely easy to use! The self-clean feature is big plus as well. All in all, the CrossWave is well worth it, and can really make deep cleaning floors extremely easy!
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
It (kind of) does the job, but not the machine I'll reach for regularly!
on March 20, 2025
Posted by: Lisa Reed
[This review was collected as part of a promotion.] I was given this wet and dry vacuum to try as part of the Stellar Product Testing Panel.
I had high hopes for this vacuum. It looks great. I was impressed by the design of it and thought it looked high end. As I read through the instructions, I was a little overwhelmed by the steps needed to “care” for the machine, but it wasn't really too hard to figure out. For reference, I don't have a huge kitchen, and most of my dining room is taken up by an area rug. You have to use a solution (included in the box) mixed in with the water. I was excited to try this, as a traditional mop hasn't worked very well on my floors. I got everything set up and ready to go, and was originally impressed with how it seemed to be cleaning my floors. I have 5 kids who are homeschooled, so my floors were a good test for this machine! I got to the first ice cream drip on the floor and went over it… and then went over and over and over it. The mop could not get it off, and I ended up wiping it up myself. There were so many spots on the floor that I had to go back and wipe up myself that the brush couldn't seem to get. It also seemed that every 30 seconds- 1 minute, the vacuum would lose suction, so the water would come out, but the vacuum wouldn't suck it up, leaving my floors very soapy and wet. Turning it off and back on seemed to help for a minute or so before it would happen again. As I said before, my kitchen and dining area would be considered small by some standards, but I had to use the entire bottle of solution by the time I was done. It went through the water so quickly, so that means I would be buying an entire bottle of solution every time I wash my floors. I'm looking for something much more simple and more cost effective (meaning, I'm not constantly buying something to make the machine work as it should). All in all, if I saw it in a store I would be tempted to buy it because it looks great. It will not be the vacuum I reach for to mop my floors, though. It didn't get my floors clean and actually took me longer than normal since I was constantly turning it off and on, and then having to go back and get the spots it couldn't get.
I had high hopes for this vacuum. It looks great. I was impressed by the design of it and thought it looked high end. As I read through the instructions, I was a little overwhelmed by the steps needed to “care” for the machine, but it wasn't really too hard to figure out. For reference, I don't have a huge kitchen, and most of my dining room is taken up by an area rug. You have to use a solution (included in the box) mixed in with the water. I was excited to try this, as a traditional mop hasn't worked very well on my floors. I got everything set up and ready to go, and was originally impressed with how it seemed to be cleaning my floors. I have 5 kids who are homeschooled, so my floors were a good test for this machine! I got to the first ice cream drip on the floor and went over it… and then went over and over and over it. The mop could not get it off, and I ended up wiping it up myself. There were so many spots on the floor that I had to go back and wipe up myself that the brush couldn't seem to get. It also seemed that every 30 seconds- 1 minute, the vacuum would lose suction, so the water would come out, but the vacuum wouldn't suck it up, leaving my floors very soapy and wet. Turning it off and back on seemed to help for a minute or so before it would happen again. As I said before, my kitchen and dining area would be considered small by some standards, but I had to use the entire bottle of solution by the time I was done. It went through the water so quickly, so that means I would be buying an entire bottle of solution every time I wash my floors. I'm looking for something much more simple and more cost effective (meaning, I'm not constantly buying something to make the machine work as it should). All in all, if I saw it in a store I would be tempted to buy it because it looks great. It will not be the vacuum I reach for to mop my floors, though. It didn't get my floors clean and actually took me longer than normal since I was constantly turning it off and on, and then having to go back and get the spots it couldn't get.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Convenient and efficient!
on March 17, 2025
Posted by: SJ
[This review was collected as part of a promotion.] I absolutely loved this machine!! It is so convenient to have both mopping and vacuuming capabilities in one machine. It looks modern and sleek and is a great size to store easily in a closet. It is so simple to setup and to switch between modes. The vacuum is very powerful which made cleaning go by very quickly. My favorite part might be that the mop setting doesn't allow solution to spread freely, it dispenses a small amount that stays underneath the machine. Getting this machine replaced 2 others and made my cleaning experience much faster and easier. I highly recommend! I received this product as part of the Stellar Product Testing Panel.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Does a great job cleaning but has to be cleaned afterwards
on March 18, 2025
Posted by: Sash
[This review was collected as part of a promotion.] I was so excited to try out this product through Stellar Product Testing Panel. The CorasWave Edge is light and compact for the big job it tackles. I thought my floors were cleaner with my old mopping methods but when I emptied out the dirty water container I saw exactly where my old mopping methods were lacking. There was plenty of dirt and dust left behind and the CrossWave Edge made sure to get it all up. I also appreciated that I only needed to fill the clean water container once in order to mop everything. The cleaning solution also did not leave any sticky residue behind. I truly don't think my floors have ever looked this good before. It was relatively easy to use but definitely read the instructions before hand. The only reason this product did not receive 5 stars is because of the clean up afterwards. The time I saved using the CrossWave on my floors was then redirected to me cleaning the device itself. If I did not have to dismantle everything in order to clean and rinse it out this would have easily been a 5 star product. I did appreciate the fact it has a Self Clean mode but you still have to clean out the parts after the self cleaning which is a hassle. Overall, I really love this product, and my floors have never looked better!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
DO NOT BUY!!! IT’S HORRIBLE
on September 14, 2025
Posted by: Kaw
from Rockton, IL
Gender:Male
This is very cheaply made. It slides all over the floor when cleaning. The cord holder on the handle doesn’t even hold the cord. I’ve only used it once and that’s how bad it is. Beyond disappointing is an understatement ABSOLUTELY HORRIBLE
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Surprisingly impressed
on March 19, 2025
Posted by: Novastar
[This review was collected as part of a promotion.] I was excited to try out the Bissell Crosswave Edge offered to me through the Stellar Product Testing Panel. The wet mop vacuum combo is simply amazing. I was a little skeptical at first because the thought of washing my floor while vacuuming debris simultaneously slightly grosssed me out. I have always swept or vacuum first and then repeated the process of cleaning with a mop. This method of cleaning can be tedious but the Crosswave Edge offers a great solution by cutting my cleaning time into half by combining mopping and vacuuming in one action.
A few things I absolutely loved about the Crosswave Edge-
- It's very lightweight and easy to store.
- The water solution leaves the floor slightly damp and not overly wet allowing for a quick drying time.
- The cleaning solution did not leave any streaks or residue after drying.
- The cleaning of the vacuum after using was simple.
- I like that I can use it on both my tiles and rugs.
- It actually cleans well and effectively saves me time with the dual action feature.
- It's very lightweight and easy to store.
- The water solution leaves the floor slightly damp and not overly wet allowing for a quick drying time.
- The cleaning solution did not leave any streaks or residue after drying.
- The cleaning of the vacuum after using was simple.
- I like that I can use it on both my tiles and rugs.
- It actually cleans well and effectively saves me time with the dual action feature.
While the Crosswave Edge is a great addition to my home I must admit that a few key features I wish was included in the design-
A cordless feature as I am not a fan of having to plug in and unplug each time I move to another area of my home.
Additionally, the sound of the motor is a little loud (not unbearable) but in fairness it has a strong suction. Lastly a steam feature would have been nice.
A cordless feature as I am not a fan of having to plug in and unplug each time I move to another area of my home.
Additionally, the sound of the motor is a little loud (not unbearable) but in fairness it has a strong suction. Lastly a steam feature would have been nice.
I would recommend the Crosswave Edge as overall it's practical, time saving and easy to use.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Love it except the area rug mode
on August 4, 2025
Posted by: Meme
from California
Gender:Female
The crosswave edge all-in-one is super convenient to use. I have the motivation to clean my floors more and maintenance is a breeze. However the area rug mode is useless. I regret not buying just the hard floor version of this machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
CrossWave Edge
on March 16, 2025
Posted by: Lexy
[This review was collected as part of a promotion.] When I first received the CrossWave Edge from Stellar Product testing panel, I loved how small and compact it seemed. The design seemed very simple yet had everything I needed. I've used things like other mop/vacs, but this is the best one I've ever used. I loved that it could mop the dirty water back up instead of just spreading it around. My floors so clean and I could see the difference everytime I've used it. I loved the easy to clean container that hold the dirty water. It was easy to take apart and clean after every use. It made my cleaning experience so much easier, instead of having to get out the mop and bucket this could clean my whole house in the same time I used to clean one room.
Written by a customer while visiting BISSELL Homecare