Customer reviews from BISSELL Homecare
BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
33
4 Stars
25
3 Stars
2
2 Stars
1
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Customer Rating
5
CrossWave Edge
on March 16, 2025
Posted by: Lexy
[This review was collected as part of a promotion.] When I first received the CrossWave Edge from Stellar Product testing panel, I loved how small and compact it seemed. The design seemed very simple yet had everything I needed. I've used things like other mop/vacs, but this is the best one I've ever used. I loved that it could mop the dirty water back up instead of just spreading it around. My floors so clean and I could see the difference everytime I've used it. I loved the easy to clean container that hold the dirty water. It was easy to take apart and clean after every use. It made my cleaning experience so much easier, instead of having to get out the mop and bucket this could clean my whole house in the same time I used to clean one room.
Written by a customer while visiting BISSELL Homecare
Posted by: gpp
from PA
Gender:Female
Verified Purchase:Yes
I bought a Dyson Detect Submarine and its roller is tight. Our kitchen floor has texture to it and it could not clean very well. Also if you made an swerves with the Dyson, it left mud smears on the floor. We live on a farm and bring in more than urban dirt. I feel the Dyson is made for smooth floors for an urban environment. The Crosswave works much better for they type of environment we deal with on the farm.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
It (kind of) does the job, but not the machine I'll reach for regularly!
on March 20, 2025
Posted by: Lisa Reed
[This review was collected as part of a promotion.] I was given this wet and dry vacuum to try as part of the Stellar Product Testing Panel.
I had high hopes for this vacuum. It looks great. I was impressed by the design of it and thought it looked high end. As I read through the instructions, I was a little overwhelmed by the steps needed to “care” for the machine, but it wasn't really too hard to figure out. For reference, I don't have a huge kitchen, and most of my dining room is taken up by an area rug. You have to use a solution (included in the box) mixed in with the water. I was excited to try this, as a traditional mop hasn't worked very well on my floors. I got everything set up and ready to go, and was originally impressed with how it seemed to be cleaning my floors. I have 5 kids who are homeschooled, so my floors were a good test for this machine! I got to the first ice cream drip on the floor and went over it… and then went over and over and over it. The mop could not get it off, and I ended up wiping it up myself. There were so many spots on the floor that I had to go back and wipe up myself that the brush couldn't seem to get. It also seemed that every 30 seconds- 1 minute, the vacuum would lose suction, so the water would come out, but the vacuum wouldn't suck it up, leaving my floors very soapy and wet. Turning it off and back on seemed to help for a minute or so before it would happen again. As I said before, my kitchen and dining area would be considered small by some standards, but I had to use the entire bottle of solution by the time I was done. It went through the water so quickly, so that means I would be buying an entire bottle of solution every time I wash my floors. I'm looking for something much more simple and more cost effective (meaning, I'm not constantly buying something to make the machine work as it should). All in all, if I saw it in a store I would be tempted to buy it because it looks great. It will not be the vacuum I reach for to mop my floors, though. It didn't get my floors clean and actually took me longer than normal since I was constantly turning it off and on, and then having to go back and get the spots it couldn't get.
I had high hopes for this vacuum. It looks great. I was impressed by the design of it and thought it looked high end. As I read through the instructions, I was a little overwhelmed by the steps needed to “care” for the machine, but it wasn't really too hard to figure out. For reference, I don't have a huge kitchen, and most of my dining room is taken up by an area rug. You have to use a solution (included in the box) mixed in with the water. I was excited to try this, as a traditional mop hasn't worked very well on my floors. I got everything set up and ready to go, and was originally impressed with how it seemed to be cleaning my floors. I have 5 kids who are homeschooled, so my floors were a good test for this machine! I got to the first ice cream drip on the floor and went over it… and then went over and over and over it. The mop could not get it off, and I ended up wiping it up myself. There were so many spots on the floor that I had to go back and wipe up myself that the brush couldn't seem to get. It also seemed that every 30 seconds- 1 minute, the vacuum would lose suction, so the water would come out, but the vacuum wouldn't suck it up, leaving my floors very soapy and wet. Turning it off and back on seemed to help for a minute or so before it would happen again. As I said before, my kitchen and dining area would be considered small by some standards, but I had to use the entire bottle of solution by the time I was done. It went through the water so quickly, so that means I would be buying an entire bottle of solution every time I wash my floors. I'm looking for something much more simple and more cost effective (meaning, I'm not constantly buying something to make the machine work as it should). All in all, if I saw it in a store I would be tempted to buy it because it looks great. It will not be the vacuum I reach for to mop my floors, though. It didn't get my floors clean and actually took me longer than normal since I was constantly turning it off and on, and then having to go back and get the spots it couldn't get.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Convenient and efficient!
on March 17, 2025
Posted by: SJ
[This review was collected as part of a promotion.] I absolutely loved this machine!! It is so convenient to have both mopping and vacuuming capabilities in one machine. It looks modern and sleek and is a great size to store easily in a closet. It is so simple to setup and to switch between modes. The vacuum is very powerful which made cleaning go by very quickly. My favorite part might be that the mop setting doesn't allow solution to spread freely, it dispenses a small amount that stays underneath the machine. Getting this machine replaced 2 others and made my cleaning experience much faster and easier. I highly recommend! I received this product as part of the Stellar Product Testing Panel.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
DO NOT BUY!!! IT’S HORRIBLE
on September 14, 2025
Posted by: Kaw
from Rockton, IL
Gender:Male
This is very cheaply made. It slides all over the floor when cleaning. The cord holder on the handle doesn’t even hold the cord. I’ve only used it once and that’s how bad it is. Beyond disappointing is an understatement ABSOLUTELY HORRIBLE
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Love it except the area rug mode
on August 4, 2025
Posted by: Meme
from California
Gender:Female
The crosswave edge all-in-one is super convenient to use. I have the motivation to clean my floors more and maintenance is a breeze. However the area rug mode is useless. I regret not buying just the hard floor version of this machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Good product for the money
on July 6, 2025
Posted by: Ed B
Gender:Male
Overall a very good product, vacuum and wash at the same time. Clean carpet with out soaking the carpet. Only negative is the noise level, seems louder than a vacuum. Was recommended by a friend and would also recommend.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Great Product!
on March 20, 2025
Posted by: Jenirome
[This review was collected as part of a promotion.] I really like the way the CrossWave Edge performs! It is easy to maneuver around the home due to its shape and size. It works well and efficiently. I only had to go over the floors once and everything was picked up. It cleaned up dust, lint and cat hair perfectly. I like that's it not very heavy but still powerful. It makes chores go by quickly. I received this product through the Stellar testing panel.
Written by a customer while visiting BISSELL Homecare