Customer reviews from BISSELL Homecare
BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
36
4 Stars
27
3 Stars
2
2 Stars
1
1 Star
3
69%of customers recommend this product.
(
9 out of
13)
Customer Reviews for BISSELL - CrossWave Edge All-in-One Multi-Surface Cleaner - White
Customer Rating
3
My wait is over
on February 15, 2026
Posted by: Rheeta
from Ely, NV
Gender:Female
I have been wanting a Crosswave since they first came out. The cost has always been an issue, but I finally decided to bite the bullet and buy one. My local hardware store only had the edge model available and one other both seem to be identical in description and price the same. I live in a home with all the common areas and spare bathroom being tile floor and also have dogs and one cat residing inside. The dogs are not bad for making messes but accidents do happen. Unfortunately, I’m not as happy with my cross wave as I thought I would be. I think it’s fine for cleaning up what messes but as far as actually getting your floors clean, it’s not any better than using a swiffer mop. It will not get into the grout on the tile nor any of the grime that is down in the pores on the tile so if you want a truly clean floor, you will still need to get on your hands and knees and do some scrubbing. I think if it had an option for a brush with a small aggressiveness to it that would be a big plus once your floor is scrubbed out clean. This may be a good option for just daily cleaning and you will have to go back and maybe do a monthly scrubbing. I look back now and think of how many swiffer pads I could have bought for the price I have paid for this machine. I would caution anyone who ask about buying this particular machine.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thank you for sharing such thoughtful feedback on the BISSELL FlexClean™ FurForce™ 2‑in‑1 Vac and Mop Robot. We’re thrilled it’s helping keep up with kids, cats, and everyday messes, and we appreciate you calling out the powerful cleaning and helpful wet/dry features. Your notes on mapping and zone stability are valuable, and if you’d like tips to help improve consistency, our Consumer Care team is always happy to assist at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: debabel
Verified Purchase:Yes
I’ve only used it once but it worked well. I appreciated that my long hair didn’t get tangled up in the brush. My one complaint is that I had to frequently fill the water and soap bottle.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Thanks for sharing your first impressions of the CrossWave® Edge. We’re glad to hear it handled your long hair well, and we appreciate your note about needing to refill the clean water tank more often. If you need any tips in the future our Consumer Care team is happy to help at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: OHG
from New Mexico
Gender:Female
Verified Purchase:Yes
I love the edge cleaner and this is so easy to clean out when done. I would love the steam clean option with the edge cleaner but steaming isn’t a priority with this house.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: JL1023
Gender:Female
Verified Purchase:Yes
Overall good. When pulling back water is there instead of forward motion
Written by a customer while visiting BISSELL Homecare
Posted by: gpp
from PA
Gender:Female
Verified Purchase:Yes
I bought a Dyson Detect Submarine and its roller is tight. Our kitchen floor has texture to it and it could not clean very well. Also if you made an swerves with the Dyson, it left mud smears on the floor. We live on a farm and bring in more than urban dirt. I feel the Dyson is made for smooth floors for an urban environment. The Crosswave works much better for they type of environment we deal with on the farm.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
I’m pleased on floating vinyl plank flooring
on September 28, 2025
Posted by: Jen
from Honolulu, HI
Gender:Female
Just tried for the first time on floating vinyl flooring in my studio apartment. Worked great. Head is small enough to get into nooks and crannies but big enough to clean a good area each pass. Doesn’t soak the floor, as I needed something that would drench the floating “planks” but seems to do a good job cleaning and I like the fact that I don’t have to sweep and then mop because it does it at the same time. So far I am pleased and plan to use it several times per week.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
DO NOT BUY!!! IT’S HORRIBLE
on September 14, 2025
Posted by: Kaw
from Rockton, IL
Gender:Male
This is very cheaply made. It slides all over the floor when cleaning. The cord holder on the handle doesn’t even hold the cord. I’ve only used it once and that’s how bad it is. Beyond disappointing is an understatement ABSOLUTELY HORRIBLE
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Posted by: N/A
from Arkansas
Gender:Male
Verified Purchase:Yes
Have only had a short time but pleased with it so far
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare