Customer reviews from frigidaire.com
Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(7,617 Reviews)
Rating breakdown 7,617 reviews
5 Stars
6,708
4 Stars
732
3 Stars
76
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
1
on November 19, 2024
Posted by: Sherriek
We purchased this product 15 months ago. Already quit working. We were told life expectancy roughly 10 years. We won't purchase another Frigidaire product.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 20, 2024
Hi valued customer,
hank you for taking the time to share your feedback. I’m truly sorry to hear that your product stopped working after just 15 months. This is not the experience we want for our customers, and I completely understand your frustration, especially given the expectations you had for the product’s lifespan.
While we strive to produce high-quality and reliable appliances, we recognize that your experience did not meet these standards. Your feedback is invaluable and will be shared with our team to improve the quality and durability of our products. I hope we have the opportunity to restore your confidence in our brand.
Thank you for bringing this to our attention. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
hank you for taking the time to share your feedback. I’m truly sorry to hear that your product stopped working after just 15 months. This is not the experience we want for our customers, and I completely understand your frustration, especially given the expectations you had for the product’s lifespan.
While we strive to produce high-quality and reliable appliances, we recognize that your experience did not meet these standards. Your feedback is invaluable and will be shared with our team to improve the quality and durability of our products. I hope we have the opportunity to restore your confidence in our brand.
Thank you for bringing this to our attention. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
16 cu. ft. Garage ready Upright Freezer
on February 8, 2025
Posted by: Doorman Mike
[This review was collected as part of a promotion.] Adjustable shelving and the Led Power On light is a welcome added feature to an already great and dependable Freezer made by Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 22, 2025
Posted by: Win747
[This review was collected as part of a promotion.] Looks good. Runs quiet and stays cold. So far so good.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing freezer!
on March 6, 2025
Posted by: Lisa1111
[This review was collected as part of a promotion.] This freezer is great! It easily stores our 1/4 cow beef, with much room to spare. The shelves are so convenient and movable. We love the option for the door to open from either side! We decided to go with Frigidaire after hearing so much good reviews and personal recommendations from friends.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn't last long
on March 12, 2025
Posted by: Wyattmp
[This review was collected as part of a promotion.] Purchased this item 2.5 years ago and it has already died and waisted $$$ in food. Very disappointed in this freezer longevity. It was an indoor secondary freezer so it didn't have to work hard in the garage. I would have expected a longer lifespan.
Response from frigidaire.comBy Maico, Online Outreach Specialist Frigidaire, March 17, 2025
Thank you for your review, Wyattmp. We appreciate you sharing your feedback. Your comments are vital to us in improving future appliances. We apologize that this has been your experience with your new appliance. We would like to further investigate this. Kindly contact us at your most convenient time.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridgidaire Freezed
on April 7, 2025
Posted by: dstjohn
[This review was collected as part of a promotion.] This purchase was better than I thought it would be. Looks good and works even better. Love the tight way the door closes so you can't forget to close. Was a great price
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 7, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Top Pick for Upright Freezer
on July 30, 2025
Posted by: TomBarb3
[This review was collected as part of a promotion.] Great design, shelves perfectly spaced out, interior lighting great !
Written by a customer while visiting frigidaire.com
Customer Rating
5
This is just what I was looking for!
on September 1, 2025
Posted by: elmomom3
[This review was collected as part of a promotion.] I love my new upright, frost-free freezer! It's wonderful, with all of the shelves, the basket in the bottom, and the abundance of door shelves! It makes it so easy to place things in it and be able to go in and get what I'm looking for, without having to rearrange things. It's roomy and has lighting inside and outside (to show that it's working). These are wonderful features that weren't on my old Frigidaire freezer. (which was at least 20 years old when it quit working.) This is the perfect choice!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, September 3, 2025
Thank you for your wonderful review! We’re so happy to hear you’re loving your new upright freezer and all the thoughtful features it offers, from the shelves and baskets to the lighting inside and out. It’s great to know it’s making organization and access so much easier. It sounds like the perfect upgrade from your old Frigidaire, and we’re thrilled that it’s meeting your needs. If you ever need any help or have questions, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com