Customer reviews from frigidaire.com
Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(7,615 Reviews)
Rating breakdown 7,615 reviews
5 Stars
6,707
4 Stars
731
3 Stars
76
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
1
Not frost free
on April 2, 2021
Posted by: KimN66
[This review was collected as part of a promotion.] The door doesn’t seal properly and the new door will take months to get, while my 1/4 beef and my 1/2 pig get freezer burnt!!! They should replace with a new one instead of just replacing the door.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, April 9, 2021
Hello, KimN66!
Thank you for reaching out to us. We're sorry to hear of the issues with the freezer door. This is not what we would want for you, and your concerns haven't gone unnoticed. We see that you're currently working with our consumer care regarding your concerns. Please do not hesitate to connect with us should you need further assistance. -Katrina
Thank you for reaching out to us. We're sorry to hear of the issues with the freezer door. This is not what we would want for you, and your concerns haven't gone unnoticed. We see that you're currently working with our consumer care regarding your concerns. Please do not hesitate to connect with us should you need further assistance. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Freezer
on July 13, 2021
Posted by: upsetcustom
Freezer doesn't stay frozen and they also new it was a problem but didn't fix before selling. also they door is bowed another thing they knew was/is a problem but still didn't care and just made a band aid for both issues. these are problems that they should have fixed before selling but hey I guess they just want to make more more money off you. I WILL NOT BUY Frigitaire FREEZERs EVER AGAIN............. If I could give less stars I would but I can'T :(
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , July 15, 2021
Hello, Upsetcustom! Thank you for your review. We are sorry to hear that about your concerns with your freezer. We would like to learn some additional details regarding your concerns. We have sent you an email for more information. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 months and it stopped working
on July 18, 2021
Posted by: Frankshadowo
bought it and was running great for 2 months and now its hot and all my meats spoiled . I unplugged it and re plugged to see it would work and nothing is happening ,only light turns on inside and that it. it now works as an expensive night light .you would think for the price it would last longer
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 20, 2021
Hi, Frankshadowo! We are not pleased to know you are having issues with your freezer. We would love to make sure your concerns are quickly resolved, Please join us on a live chat via Frigidaire.com at your earliest convenience for assistance. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't Buy
on July 4, 2022
Posted by: 1062763
[This review was collected as part of a promotion.] We bought this and two months later the fan died. I could live with it getting fixed but it is taking forever to get the part.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 8, 2022
Thank you for taking the time to reach out to us regarding your concern. I can understand that you would like this matter resolved. Please be on the lookout for an email correspondence from our team to collect additional details.
If needed, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If needed, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
A Dream Freezer
on September 21, 2022
Posted by: msm426
[This review was collected as part of a promotion.] I did extensive research before I settled on this freezer for my family. I am very happy with my choice. The shelves are adjustable which is fantastic. The doors hold a great deal. The size is huge and makes it manageable to find things in it. I wish it had more shelves. I haven't researched yet if I can buy additional ones but if I can I will.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So much room!
on September 23, 2022
Posted by: Xtremekimbo
[This review was collected as part of a promotion.] Before getting this freezer we had a 5 cf chest freezer and getting food out of it was a chore and sometimes costly. Take food out dig through to find what you want and put food back. More than a few times food didn't get put back...
Now I can find everything quickly and easily! Love the light so I know it's running right.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor shelving design
on July 10, 2023
Posted by: Lolabubbajohnny
[This review was collected as part of a promotion.] The shelves are usless to stay in place. The lip edges are so small that the wire shelves consistently fall off thus letting the shelves fall out of place. Poor design for shelves.
Otherwise, it does a good job of freezing and the door alarm is helpful.
Otherwise, it does a good job of freezing and the door alarm is helpful.
Response from frigidaire.comBy Rox, Online Outreach Specialist, July 11, 2023
Thank you for taking the time to share your feedback and quality concerns with us. Please know that our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We value all feedback, as it can help with future products. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If you have any specific feedback or need assistance with an appliance, please let us know! We will be happy to help in any way we can. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 2, 2023
Posted by: Jx650
[This review was collected as part of a promotion.] Works great !!!!
Written by a customer while visiting frigidaire.com