Customer reviews from frigidaire.com
Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(7,615 Reviews)
Rating breakdown 7,615 reviews
5 Stars
6,707
4 Stars
731
3 Stars
76
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
Perfect size for us
on April 18, 2020
Posted by: Manoklover
[This review was collected as part of a promotion.] We bought a month ago and fits right in. It fits a lot of our groceries inside.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Happy I Chose this Model
on May 13, 2020
Posted by: RJM11003
[This review was collected as part of a promotion.] I received this unit a few weeks ago and couldn't be happier with it. It's quiet and spacious, holding far more than I anticipated. The recommended temperature setting has done the job no matter how empty or full the freezer is, and there is zero frost buildup on the shelves, walls, or food wrap. I have food stored (properly wrapped) in foil, freezer bags, vacuum bags, and butcher paper, and so far I see nothing that would indicate that "freezer burn" will be an issue. I'm looking forward to many years of reliable service from this Freezer, and definitely give it my endorsement if this is the size unit you're looking for.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Poor product testing
on May 14, 2020
Posted by: So cold
[This review was collected as part of a promotion.] I bought this a month ago after putting products on the wire shelving the shelves will not stay in place falling out from shelf support
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 20, 2020
Hello, So cold.
Thank you for sharing your feedback. I am sorry to learn about your experience with your shelves. Please ensure you securely fit the shelves at the rear corners. This will help the shelves stay in place. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for sharing your feedback. I am sorry to learn about your experience with your shelves. Please ensure you securely fit the shelves at the rear corners. This will help the shelves stay in place. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Woks OK but shelves are too narrow
on May 22, 2020
Posted by: GeoMan
[This review was collected as part of a promotion.] The freezer works great at freezing but the shelves fall down as they are too narrow . This needs to be fixed now
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 2, 2020
Hello GeoMan. I’m sure that this is an issue we can help you with. Possibly the shelves are overfilled, or the grommets are not in place correctly. Our team would be interested to learn more and work on a resolution with you.
When you have a moment, join us on live chat at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Kindly, Anna
When you have a moment, join us on live chat at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Shelf problem, shelf keep falling down
on August 17, 2020
Posted by: I need help
[This review was collected as part of a promotion.] I bought this item in Nov 2019 and last three months I tried to contact Frigidaire on the shelves problems and have not gotten a respond from Frigidaire.
It looks like the molded shelf brackets are too small or too short, the shelf does not stay secure and keeps falling down. Basically I can't use 1 whole shelf because it keeps falling down. It looks like what the manufacturing built is defected and that the mold was too small. Frigidaire told me this is a cosmetic problem and they won't do anything.When I bought the fridge, I was told it was a one year warranty, but when I called them, they told me that they changed it to a three month warranty. My problem is that they didn't honor the warranty at the time I bought the fridge (the one year warranty) and decided to change all items to a three month warranty without contacting people about this change.
Really sad.
It looks like the molded shelf brackets are too small or too short, the shelf does not stay secure and keeps falling down. Basically I can't use 1 whole shelf because it keeps falling down. It looks like what the manufacturing built is defected and that the mold was too small. Frigidaire told me this is a cosmetic problem and they won't do anything.When I bought the fridge, I was told it was a one year warranty, but when I called them, they told me that they changed it to a three month warranty. My problem is that they didn't honor the warranty at the time I bought the fridge (the one year warranty) and decided to change all items to a three month warranty without contacting people about this change.
Really sad.
Response from frigidaire.comBy Katrina, Outline Outreach Specialilst, September 4, 2020
Hello, Valued Consumer!
Thank you for reaching out to us. We are glad to know the freezer is working well, except for the concerns the wire shelf. We have sent you an email in regards to receiving your shelf at no charge to you. For further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for reaching out to us. We are glad to know the freezer is working well, except for the concerns the wire shelf. We have sent you an email in regards to receiving your shelf at no charge to you. For further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheaply made
on October 23, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] They don't build them like they use to for sure. Find that it was cheaply made and the cord to plug in freezer was almost a foot shorter than the cord on the freezer we replaced that was only ten years old.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 26, 2020
Hello, Aussie!
Thank you for your feedback. It's great to hear that the freezer is working well, except for your concerns with the length of the power cord. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. It's great to hear that the freezer is working well, except for your concerns with the length of the power cord. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Freezer shelves- I’ll save you a headache
on January 2, 2021
Posted by: Trickygal
Short version: the freezer has full depth freezer shelves and short depth freezer shelves. ONLY extra short depth shelves are available for purchase. There are is no place to put extra short depth freezer shelves. It only has the pegs/infrastructure to accommodate full depth freezer shelves but they don’t sell them! Come on!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed in New Frigidaire Freezer
on February 9, 2021
Posted by: Halbert
[This review was collected as part of a promotion.] We replaced our 20-year old (still-running) Frigidaire upright freezer to avoid any unexpected failures. Since our old Frigidaire gave us good service, Frigidaire was our unquestionable choice for a replacement.
The new freezer had been operating less than two weeks when the top shelves defrosted and the bottom shelves solidly froze. We had just filled the new one with lots of frozen items (during this pandemic we only go shopping every few weeks). We are now waiting for replacement parts (Fan and Main Board). We have lost confidence in the reliability of the Frigidaire Brand. If the repaired freezer give us problems again, we will definitely not choose Frigidaire next time.
The new freezer had been operating less than two weeks when the top shelves defrosted and the bottom shelves solidly froze. We had just filled the new one with lots of frozen items (during this pandemic we only go shopping every few weeks). We are now waiting for replacement parts (Fan and Main Board). We have lost confidence in the reliability of the Frigidaire Brand. If the repaired freezer give us problems again, we will definitely not choose Frigidaire next time.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 18, 2021
Hi, Halbert!
We're sorry to hear that your freezer experienced an early failure! Please know that this is not the norm and we will take every action to ensure you have an appliance that is working as designed. Based on the information on file, both needed parts have been shipped and one has already arrived! I have emailed you the tracking information for the second part. Once it arrives, please let the technicians know so they can set up an appointment to install the parts. If you have any questions, you can reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We're sorry to hear that your freezer experienced an early failure! Please know that this is not the norm and we will take every action to ensure you have an appliance that is working as designed. Based on the information on file, both needed parts have been shipped and one has already arrived! I have emailed you the tracking information for the second part. Once it arrives, please let the technicians know so they can set up an appointment to install the parts. If you have any questions, you can reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com