Customer reviews from frigidaire.com
Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(7,615 Reviews)
Rating breakdown 7,615 reviews
5 Stars
6,707
4 Stars
731
3 Stars
76
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
1
Defective
on April 15, 2020
Posted by: vamos
[This review was collected as part of a promotion.] From the day this freezer arrived - March 24 - it has not worked. I have to wait until the COVID virus is resolved to get a replacement
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 20, 2020
Hello, Vamos! Thank you for your review. We are sorry to hear that you haven't had a pleasant experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
shelves falling off.
on June 1, 2020
Posted by: jgwsr
Shelves falling off on sides of freezer. Tech says I cant fix it, no adjustments. Shelf supports molded into sides of freezer. I should have bought a more expensive unit. I Mickey Moused some sleeves to make the shelves slightly wider.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 9, 2020
Hi jgwsr!
We really appreciate your honest and thorough review! Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST.
We really appreciate your honest and thorough review! Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door does not stay sealed
on August 1, 2020
Posted by: NotHappyCustomer2020
[This review was collected as part of a promotion.] I bought this item hoping for great expectations. Instead, this products door does not stay closed therefore I have to put something heavy against the door to keep it shut and to keep my frozen items from thawing out. I do not recommend this product.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 17, 2020
Hi, Valued Consumer!
Thank you for your feedback. We sincerely apologize for the experience with the freezer door concern. We have reviewed your file, to see how to best assist you, and see where service has been scheduled to address your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We sincerely apologize for the experience with the freezer door concern. We have reviewed your file, to see how to best assist you, and see where service has been scheduled to address your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy this freezer! Zero stars rating!
on July 13, 2021
Posted by: 1 previous customer
Never worked; no coolant in system; multiple calls to Frigidaire customer service; the unit is unrepairable; will never buy their products again!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 16, 2021
Hello, 1 previous customer! We are terribly sorry to hear about your experience with your freezer. We see you were provided a resolution in this matter. We hope you decide to give us another try in the future! -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Meat locker
on September 5, 2021
Posted by: honda350rmx
[This review was collected as part of a promotion.] I only bought this becuse i bough a side of beef and freezers where hard to find. the freezer works fine, the 2 star is for the shelves they have, they are to short and fall when ever you put product on them, so when you open the door meat falls on the floor. would i recommend this to someone els, absolutely not,
Written by a customer while visiting frigidaire.com
Customer Rating
1
on September 22, 2021
Posted by: Deb55sgm
[This review was collected as part of a promotion.] Not good! Door doesn’t seal and I’ve tried over 3 weeks to get a work order and appointment to get it repaired before my food ruins! Really disappointed in how non caring everyone I’ve dealt with has been.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, September 23, 2021
Thank you for sharing your experience with us regarding your freezer, Deb55sgm. We never like to see a customer upset. We see you are working with one of our service providers but in the event, your concerns are not resolved, please reach out to us via chat. We’d love the opportunity to review options and make things right for you and your family. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
New, and not working
on October 10, 2021
Posted by: Thawed lamb chops
[This review was collected as part of a promotion.] Bought it a few months ago and finally got around to installing it. Once installed, worked for only a few hours. Service came out and determined it was the motherboard. Still waiting.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 12, 2021
We thank you for bringing this to our attention and apologize for the disappointing experience you have had. Should you encounter any delays with the current repair underway. please reconnect with us immediately. In additional to our 800-374-4432 number, our Live Chat team is also available for contact on Frigidaire.com.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire appliance
on November 29, 2021
Posted by: Mickey1960
[This review was collected as part of a promotion.] Frigidaire is the worst appliance I'll never buy anything with frigidaire on it again I bought a refrigerator and a freezer and less that a year they have been three tome to work on my refrigerator and now I have an order to get my freezer repaired and had to throw away a lot of food from my freezer NEVER AGAIN WOLL I BUT FRIGIDAIRE!!!!
Response from frigidaire.comBy Katrina, Online Outreach Specialist, December 2, 2021
Hello, Mickey1960!
We're terribly sorry to hear of the issues regarding your freezer failing. This certainly isn't the experience that we would want for you, and we appreciate the opportunity to make this right. If the scheduled service repair doesn't resolve your concern, please feel free to connect with us via Frigidaire.com, Mon-Fri, 8:30am-8:00pm EST. -Katrina
We're terribly sorry to hear of the issues regarding your freezer failing. This certainly isn't the experience that we would want for you, and we appreciate the opportunity to make this right. If the scheduled service repair doesn't resolve your concern, please feel free to connect with us via Frigidaire.com, Mon-Fri, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com