I inspected the unit upon delivery and confirmed no damage outside. However, during installation, after removing the toe kick as part of the installation, I noticed some panels underneath that were cracked. It didn't seem to affect functionality, so I kept going. The final step was to remove all packing materials inside, and upon doing so, I noticed that the top rack had a wheel that was completely bent, not allowing for proper functionality. The rack actually pulls completely off the rail when pulled out. So, Forno is sending out a replacement rack.