Customer reviews from us.braun.com
Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Average customer rating
3.5
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
28
4 Stars
6
3 Stars
3
2 Stars
8
1 Star
12
64%of customers recommend this product.
(
23 out of
36)
Customer Reviews for Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Customer Rating
3
Should do More for the Money
on March 25, 2024
Posted by: OneUse
I bought the top of the line razor thinking I was covered in all circumstances. Since purchasing the razor, I have grown a beard. I can't find attachments for proper beard maintenance. Having to buy another razor for beard care means I am very disappointed with the razor and regret buying an expensive single use tool. Wish one of the reviews would have warned me of the limitations.
Quality
5
Value
2
Response from us.braun.comBy Customer Care, March 27, 2024
We're so very sorry to hear that you're having a hard time finding the replacement heads for your shaver. We'd be more than happy to direct you towards a website where you can purchase replacement heads and other attachments. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Don't like it
on November 26, 2023
Posted by: DavidD
Have had it for a year and ALWAYS have to "finish" my shave with an old fashioned metal razor. I just won't shave close like it says it will.
Anybody want it?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 29, 2023
You should always finish your shaving session when using our 9599cc, David. Please trust us that this isn't what we expect, especially with our quality checks and the German Engineering that we use. If you aren't doing so already, taut the skin, hold your shaver at a right angle, and shave against the grain. Be sure the device is cleaned using the cleaning and charge station too as this help lubricate it, increasing its cutting ability. We'd like to assist you with this, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Worts of Three Braun Shavers I have Had
on November 26, 2023
Posted by: Bruce7
Does not hold a charge for one shave. Obviously defective battery
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, December 7, 2023
As you can imagine, we expect your device to last far longer than just one shave. In fact, it has up to 60 minutes in battery life on an hour charge. We're sorry this is happening. Try other outlets in your house and ensure it's not charging on or near a metal surface as this could impact the battery and charging ability. We'd like to collect some additional details and help one of our loyal users, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Ratings-Only Reviews
Based on the average of (6) ratings-only reviews
Overall Customer Rating
4.7
Would recommend? Yes
(
3 out of
3)
Quality
4
Value
4.5