Customer reviews from us.braun.com
Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Average customer rating
3.5
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
24
4 Stars
6
3 Stars
2
2 Stars
7
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Customer Rating
5
It Feels Great
on December 20, 2025
Posted by: cbtoney849
This is the Best Shaver I have ever had. My previous shavers felt like it was ripping my whiskers out of my face.
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Braun series 9 pro+
on July 23, 2025
Posted by: Nick N
I am using the 1 star only to attract attention to a problem that seems to be frequently reported regarding the replacement heads performing very poorly. I have been using Braun razors for decades going back to the 7 and upgraded to the 9 8 years ago. I have ove a dozen friends who have purchased the 9 series and are absolutely ecstatic ove the perfomance and quality of shave. About a year ago after replacing the head I was within a matter of days experiencing very poor and uncomfortable shave. After a month I purchased another replacement followec by another to no avail. I have seen numerous complaints regarding the quality of the replacement parts and I was beginning to fall in that category. Recently a good friend wholm I recommended the Braun even thought I had been experiencing issues purchased a Series 9 pro+ and while we were on a trip out of curiosity I exchanged his razor's head to mine and vice versa. The problem became immediately evident since my relatively new shavie head performed perfectly on his new series 9 and his poorly on my old 9. Mine was much louder and pressing the side of mine with a little pressure eased much of the noise and vibaratioon. Again min is over 8 years old and even though well cleaned and maintained I use it daily for my entire face and head and occasionaly twice a day, so obviously a great deal of use. I just purchased a new Series 9 pro+ which works flawlessly and just as a test I exchanged heads from my old razor to the new and lo and behold no noise, vibration and also works flawlessly. The old head is only two week old and was very uncomfortable to use and on the new razor no issues at all. After viewing so many negative reviews including one I wrote myself it might be worth considering a total replacement depending on the age of your unit. Hope this might be helpful to those encountering these types of issues.
I would recommend this to a friend!
Quality
5
Value
5
Response from us.braun.comBy Customer Care, July 29, 2025
Thank you for your detailed feedback on the Braun Series 9 Pro+, Nick.
We appreciate you taking the time to share your experience and let others know ways to address inconveniences.
We're sorry to hear about the issues you've encountered with the replacement heads. It's great to hear your new Series 9 Pro+ is performing well, and we appreciate your insight into the differences you observed. Your comments about the noise and vibration are valuable, and we will share them with our product team for review. If you have any further questions or need assistance, please reach out to our support team at 1-800-272-8611.
We're here to help!
We appreciate you taking the time to share your experience and let others know ways to address inconveniences.
We're sorry to hear about the issues you've encountered with the replacement heads. It's great to hear your new Series 9 Pro+ is performing well, and we appreciate your insight into the differences you observed. Your comments about the noise and vibration are valuable, and we will share them with our product team for review. If you have any further questions or need assistance, please reach out to our support team at 1-800-272-8611.
We're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
1
Don't like it
on November 26, 2023
Posted by: DavidD
Have had it for a year and ALWAYS have to "finish" my shave with an old fashioned metal razor. I just won't shave close like it says it will.
Anybody want it?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 29, 2023
You should always finish your shaving session when using our 9599cc, David. Please trust us that this isn't what we expect, especially with our quality checks and the German Engineering that we use. If you aren't doing so already, taut the skin, hold your shaver at a right angle, and shave against the grain. Be sure the device is cleaned using the cleaning and charge station too as this help lubricate it, increasing its cutting ability. We'd like to assist you with this, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
Great Shave
on March 1, 2026
Posted by: Kyle2026
Very easy to use shaver. Great shave each and every time I’ve used it.
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
2
Why Can't I Get A Great Shave?
on July 18, 2024
Posted by: Angry In Michigan
I purchased this shaver 1 1/2 years ago, and have yet to get a close, decent shave.
I recently replaced the shaving head, yet I have to go over and over my cheeks--and even then, I still have stubble and beard hair that the shaver missed! This is not what I expected from a shaver which cost more than my first car!
I recently replaced the shaving head, yet I have to go over and over my cheeks--and even then, I still have stubble and beard hair that the shaver missed! This is not what I expected from a shaver which cost more than my first car!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 19, 2024
We're so very sorry to hear that you are having a hard time getting a close shave. If you aren't doing so already, taut your skin with your free hand, hold the shaver at a right angle, and shave against the grain of your hair. When you're done, please put the device and use the clean and charge station. It helps clean and lubricate the shaver leading to better results. We'd love to make a detailed report to our team and help you further. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Great Shave! Terrible Trimming! Poor quality
on January 2, 2025
Posted by: SmartShopper1
Tried the new Series 9 Sport+ for 3 weeks. Very good shaving. But- The new much smaller trimmer was useless! Couldn't Trim my mustache, beard or sideburns- at all. Also the new cleaning module has no drier so the razor comes out wet and coated with solution. has to be wiped off and blown dry with a can of air. Got a Refund from the store I purchased it.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from us.braun.comBy Customer Care, January 6, 2025
Thank you for taking the time to leave a review. We want to assure you that quality remains the heart of what we do, and we're disappointed you had this experience. We'll be sharing this with our Quality Assurance Team.
We value your loyalty and feedback, so if there's anything else you'd like to share with us, we're always glad to hear from you at (800) 272-8611.
We value your loyalty and feedback, so if there's anything else you'd like to share with us, we're always glad to hear from you at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Shaver is ok but blades don't last
on July 29, 2025
Posted by: Jerry Fer
I bought this when my other two series 7 shavers heads where never available to purchase. I bought this near christmas 2025 and the blade cuts very little of my face and it's only 7 months after I bought it new. I do use the cleaning station with genuine braun cartridges and it still is dull. Now they want me to pay for new heads twice a year, this is unacceptable.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 30, 2025
Thank you for your feedback on the Series 9 PRO+ Electric Shaver. We're sorry to hear that the blades are not providing the performance you expected after just 7 months of use. Your satisfaction is important to us and we understand your concerns about the cost of replacement heads. These comments will be shared with the Braun product team for review. If you require further assistance, please reach out to Braun support team at 1-800-272-8611.
They'll kindly assist you, Jerry!
They'll kindly assist you, Jerry!
Written by a customer while visiting us.braun.com
Customer Rating
4
on February 23, 2025
Posted by: bought1
This is a “first impressions” review. The shaver is first rate and is actually a replacement for a Series 5 razor. One negative thing - the charging cord material really needs an “upgrade. It is so bad I’ve already ordered a replacement hoping the next one will be a little more flexible and not so janky. I’m looking forward to many close shaves with the 9 pro!
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting us.braun.com