Customer reviews from us.braun.com
Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Average customer rating
3.5
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
28
4 Stars
6
3 Stars
3
2 Stars
8
1 Star
12
64%of customers recommend this product.
(
23 out of
36)
Customer Reviews for Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Customer Rating
1
Terrible quality and over priced
on October 23, 2025
Posted by: Unhappy longtime customer
Worst, overpriced junk ever! I have 2 of these and the on/off button just falls off! Warranty service is unhelpful and rude! DO NOT BUY!!! I cannot express that enough!
Quality
1
Value
1
Response from us.braun.comBy Customer Care, October 27, 2025
I’m truly sorry to hear about your experience with the Series 9 PRO+ Electric Shaver. I completely understand how disappointing it can be, especially as a long-time Braun consumer. It’s frustrating when a product doesn’t meet your expectations, and I’m sorry to hear about the issues you’ve faced with the on/off button and the service you received. We want to make things right for you, and we’re here to help with the repair process for your shavers. Please reach out to us at 1-800-BRAUN-11, and we’ll do our best to assist you. Your satisfaction is important to us, and we appreciate your feedback.
Written by a customer while visiting us.braun.com
Customer Rating
5
Close shaves with little hassle
on October 11, 2025
Posted by: The buzz
I've had this exact one for 8 months and love it. Recently I accidentally threw it in the wash with my clothes. I didn't realize it until I took the laundry out. It still works without any issues.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
2
Shaver is ok but blades don't last
on July 29, 2025
Posted by: Jerry Fer
I bought this when my other two series 7 shavers heads where never available to purchase. I bought this near christmas 2025 and the blade cuts very little of my face and it's only 7 months after I bought it new. I do use the cleaning station with genuine braun cartridges and it still is dull. Now they want me to pay for new heads twice a year, this is unacceptable.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 30, 2025
Thank you for your feedback on the Series 9 PRO+ Electric Shaver. We're sorry to hear that the blades are not providing the performance you expected after just 7 months of use. Your satisfaction is important to us and we understand your concerns about the cost of replacement heads. These comments will be shared with the Braun product team for review. If you require further assistance, please reach out to Braun support team at 1-800-272-8611.
They'll kindly assist you, Jerry!
They'll kindly assist you, Jerry!
Written by a customer while visiting us.braun.com
Customer Rating
1
Braun series 9 pro+
on July 23, 2025
Posted by: Nick N
I am using the 1 star only to attract attention to a problem that seems to be frequently reported regarding the replacement heads performing very poorly. I have been using Braun razors for decades going back to the 7 and upgraded to the 9 8 years ago. I have ove a dozen friends who have purchased the 9 series and are absolutely ecstatic ove the perfomance and quality of shave. About a year ago after replacing the head I was within a matter of days experiencing very poor and uncomfortable shave. After a month I purchased another replacement followec by another to no avail. I have seen numerous complaints regarding the quality of the replacement parts and I was beginning to fall in that category. Recently a good friend wholm I recommended the Braun even thought I had been experiencing issues purchased a Series 9 pro+ and while we were on a trip out of curiosity I exchanged his razor's head to mine and vice versa. The problem became immediately evident since my relatively new shavie head performed perfectly on his new series 9 and his poorly on my old 9. Mine was much louder and pressing the side of mine with a little pressure eased much of the noise and vibaratioon. Again min is over 8 years old and even though well cleaned and maintained I use it daily for my entire face and head and occasionaly twice a day, so obviously a great deal of use. I just purchased a new Series 9 pro+ which works flawlessly and just as a test I exchanged heads from my old razor to the new and lo and behold no noise, vibration and also works flawlessly. The old head is only two week old and was very uncomfortable to use and on the new razor no issues at all. After viewing so many negative reviews including one I wrote myself it might be worth considering a total replacement depending on the age of your unit. Hope this might be helpful to those encountering these types of issues.
I would recommend this to a friend!
Quality
5
Value
5
Response from us.braun.comBy Customer Care, July 29, 2025
Thank you for your detailed feedback on the Braun Series 9 Pro+, Nick.
We appreciate you taking the time to share your experience and let others know ways to address inconveniences.
We're sorry to hear about the issues you've encountered with the replacement heads. It's great to hear your new Series 9 Pro+ is performing well, and we appreciate your insight into the differences you observed. Your comments about the noise and vibration are valuable, and we will share them with our product team for review. If you have any further questions or need assistance, please reach out to our support team at 1-800-272-8611.
We're here to help!
We appreciate you taking the time to share your experience and let others know ways to address inconveniences.
We're sorry to hear about the issues you've encountered with the replacement heads. It's great to hear your new Series 9 Pro+ is performing well, and we appreciate your insight into the differences you observed. Your comments about the noise and vibration are valuable, and we will share them with our product team for review. If you have any further questions or need assistance, please reach out to our support team at 1-800-272-8611.
We're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
5
Great razor! The best I have had yet.
on June 22, 2025
Posted by: Jstan
I have been using a Braun series 7 shaver for 6 years. When I got this new one, I was impressed with how sleek it looks. Looks is important to me as I have a nice bathroom and this will be sitting on the counter top. More importantly, though I always get nervous with electric razors, possibly giving me razor burn and this one did not. Compared to my previous razor. This one has an even smoother glide and doesn't leave my skin feeling irritated at all. I also find that it catches some of the short stubborn hairs that my previous razor could not. What's also cool about this device is it comes with the two cases. It comes with a more soft discrete case and then it also comes with the hard case that's a little bulky, but will charge your razor for you if you're gonna be gone for a period of time. The second attachment, I kind of fine to be a little pointless to be honest; not sure I'll actually use it.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
5
Impressive shaver
on April 22, 2025
Posted by: Sam Far
I had a Braun Series 7 for 10 years until I recently lost it. This Series 9 shaver is a significant improvement over the previous one. I am very happy with my purchase.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Stopped working after 3 years
on April 22, 2025
Posted by: UnhappyCustomer
Was working ok then it just stopped charging. Changed the battery - still wouldn't charge via the cleaning station. Was able to charge with just the power cord but then would turn off again after 5 seconds of use.
Since it's been more than 2 years, we are no longer under warranty. Called the service center. Told to mail the shaver and cleaning station to a servicer (which we need to pay for) and then they will tell us how much to repair it. Debating whether it would be worth getting it fixed. We spent good money on this and was expecting it to last longer than 3 years of 3-4 times a week of use.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, April 23, 2025
We certainly understand your disappointment, and if you called (800) 272-8611, your report has been shared with our Quality Assurance Team. You're welcome to call us again if we can be of any further assistance.
Written by a customer while visiting us.braun.com
Customer Rating
5
Series 9 Pro+ is the best yet
on April 11, 2025
Posted by: AJinDC
I've been shaving my face and head with braun shavers (exclusively) for more than 20 years. I've used almost every model, including the original Series 9 purchased in 2015. The 9 Pro+ by far best yet. I've since bought a 2nd one! It's expensive, but worth it to me.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com