Customer reviews from us.braun.com
Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Average customer rating
3.5
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
24
4 Stars
6
3 Stars
2
2 Stars
7
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Braun - Series 9 Pro+ 9677cc Wet/Dry Electric Razor with 6 in 1 SmartCare Center - Silver
Customer Rating
4
on November 28, 2025
Posted by: Muddquest1954
This Braun razor is the best electric shaver I have used and I have all the top shavers there is Braun is the best!!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
2
Recurrent problem with dead razor that interferes
on December 5, 2025
Posted by: main razor
This razor is o tech loaded you can't use it -this is y second razor that I repeatedly have problem with locks, water, travel, jars
Response from us.braun.comBy Customer Care, December 8, 2025
Thank you for your feedback on the Series 9 PRO+ Electric Shaver. We're sorry to hear that you're experiencing recurrent issues with the razor, including problems with locking and functionality. Your satisfaction is important to us, and we take these concerns seriously. Please contact our support team at 1-800-272-8611 for assistance, as we want to help resolve this issue for you.
Written by a customer while visiting us.braun.com
Customer Rating
5
Shaving nirvana!
on March 5, 2026
Posted by: Cape Cod Mick
Shaving Nirvana. My Series 9 Pro Plus shaves as close as a blade with no irritation. This baby has cut down my shaving time from about 10 minutes a day—to about 3. One of the very finest purchases I have EVER made. Worth every penny.
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Series pro 9
on October 29, 2024
Posted by: Seanri528
Bought this package with a self cleaning razor. Expensive and the shaver head DOESN'T cut like advertised. It's extremely hard to cut and it pulls the hair on my face. I'm UTTERLY DISAPPOINTED in this shaver and would NEVER buy it again. Certainly wouldn't recommend it either! It's been sitting on my bathroom sink for almost a year.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, October 29, 2024
We are sorry to hear that your Braun Series 9 Pro+ shaver did not perform as well as expected. It's important to note that it can take up to 3 weeks for your skin to adjust to a new shaver. If you haven't yet, we also recommend changing out the shaver head as that may resolve the issue with not getting a close shave.
Braun is committed to quality, and all our products are extensively tested to meet those high standards. We would like to cover with you to ensure you obtain the best results possible from your shaver:
You may choose to wash your face but it is not required.
-Wet your skin/beard area.
-Apply foam to your facial hair.
-Shave with a Braun shaver designated as Wet & Dry.
-At all times, hold the shaver at the right angle (90°) to your skin.
-Stretch your skin and shave against the direction of your beard growth.
-Wash face with cool water.
-Clean shaver under running water.
Please also give us a call at (800) 272-8611. We'd be glad to help get you to that Braun quality shave we expect.
Braun is committed to quality, and all our products are extensively tested to meet those high standards. We would like to cover with you to ensure you obtain the best results possible from your shaver:
You may choose to wash your face but it is not required.
-Wet your skin/beard area.
-Apply foam to your facial hair.
-Shave with a Braun shaver designated as Wet & Dry.
-At all times, hold the shaver at the right angle (90°) to your skin.
-Stretch your skin and shave against the direction of your beard growth.
-Wash face with cool water.
-Clean shaver under running water.
Please also give us a call at (800) 272-8611. We'd be glad to help get you to that Braun quality shave we expect.
Written by a customer while visiting us.braun.com
Customer Rating
1
The worst Shaver I have ever owned.
on June 22, 2024
Posted by: Jake J
I have to go over the same area 3 or 4 times and still end up with short stubble. I would not recommend this Shaver to anyone.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, June 25, 2024
We're sorry to hear this, Jake. Braun prides itself on the quality of our shavers, and we go to great lengths to ensure they meet both of our high standards. We're disappointed this was your experience, and we'd like to help.
If you haven't yet, please check out the tutorials section of our website for how to get the most out of your Braun shaver: https://us.braun.com/en-us/male-grooming-tips/get-close-shave
It's also possible that the issue may be the shaver head. In that case, please give us a call at (800) 272-8611. We'd be glad to learn more.
If you haven't yet, please check out the tutorials section of our website for how to get the most out of your Braun shaver: https://us.braun.com/en-us/male-grooming-tips/get-close-shave
It's also possible that the issue may be the shaver head. In that case, please give us a call at (800) 272-8611. We'd be glad to learn more.
Written by a customer while visiting us.braun.com
Customer Rating
1
Very poorly made
on February 14, 2025
Posted by: PJST
I bought my S9Pro in November. Yesterday the on/off switch just fell off. I never dropped it or in any way harmed it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, February 17, 2025
This certainly isn't the experience we'd expect you to have with a Braun electric shaver, since they all go through many quality control tests while being made. Please give us a call at (800) 272-8611, and we'll be happy to help you get a replacement.
Written by a customer while visiting us.braun.com
Customer Rating
1
Terrible quality and over priced
on October 23, 2025
Posted by: Unhappy longtime customer
Worst, overpriced junk ever! I have 2 of these and the on/off button just falls off! Warranty service is unhelpful and rude! DO NOT BUY!!! I cannot express that enough!
Quality
1
Value
1
Response from us.braun.comBy Customer Care, October 27, 2025
I’m truly sorry to hear about your experience with the Series 9 PRO+ Electric Shaver. I completely understand how disappointing it can be, especially as a long-time Braun consumer. It’s frustrating when a product doesn’t meet your expectations, and I’m sorry to hear about the issues you’ve faced with the on/off button and the service you received. We want to make things right for you, and we’re here to help with the repair process for your shavers. Please reach out to us at 1-800-BRAUN-11, and we’ll do our best to assist you. Your satisfaction is important to us, and we appreciate your feedback.
Written by a customer while visiting us.braun.com
Customer Rating
5
Close shaves with little hassle
on October 11, 2025
Posted by: The buzz
I've had this exact one for 8 months and love it. Recently I accidentally threw it in the wash with my clothes. I didn't realize it until I took the laundry out. It still works without any issues.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com