Customer reviews from hp.com
HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Average customer rating
4.2
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
223
4 Stars
52
3 Stars
18
2 Stars
11
1 Star
33
90%of customers recommend this product.
(
123 out of
137)
Customer Reviews for HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Posted by: Mamaine
from Little elm Texas
Verified Purchase:Yes
I bought the HP to go with my computer and it’s not coming
No, I would not recommend this to a friend.
Value
3
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi there.
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: jayjaybee
from denver nc
Verified Purchase:Yes
very nice unit
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Mainones
from Virginia
Verified Purchase:Yes
Great printer. Small display
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Mouse%^^&
Verified Purchase:Yes
Good printer
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Susan1949
Verified Purchase:Yes
This is an excellent printer BUT some of the paper I use is printer-compatible but 12" wide and it won't fit in the paper feeder. I wish I had realized this before I purchased it.
Written by a customer while visiting hp.com
Customer Rating
4
Great printer, eco-friendly
on May 9, 2023
Posted by: snkervin
from Christiana
Gender:Female
[This review was collected as part of a promotion.] This is a great printer which is more eco-friendly than other printers in the sense the tanks are refillable. Most printers require you to replace the color ink cartridges in their entirety when one color is low even if the other 2 colors are not low. Printers that use color ink do not use the ink colors equally so often the cartridges are being tossed without being fully used which is wasting product. This print is unique in its ability to refill just the single color that is low/empty. This means less waste going into landfills and more bang for your buck. The printer is quiet and print’s well. In comparing to a laser printer the print speed is much slower. But the eco-friendliness more than makes up for the slower print speed. It prints clean, crisp images, and is an All-In-One printer which means you can do more with less equipment. The printer can do a lot with a little space and can make a big impact with reducing waste.
Written by a customer while visiting The Insiders
Customer Rating
4
Oh boy!! Oh no!!
on May 9, 2023
Posted by: britoseven
from deltona
Gender:Female
[This review was collected as part of a promotion.] I have needed a new printer for a long time so I was thrilled to get this HP Smart Tank 5102!! It is quite compact and sleek looking. Most importantly is the amount of ink and toner that comes with it!! It will print 12 pages per minute in black, which is what I usually use daily. The ink is supposed to last for two years which is a great savings!! I love that this works through wifi and I can print from my cellphone as well as my desktop. You have to download HP Smartapp which I didn't really want to do but it actually has a lot of cool features so it was a good thing. It prints quickly and the pages are clear. It also scans easily. The only issue I had which was the oh no part is that on my desktop it can not find the driver so I have spent hours trying to resolve that and still have not figured it out. Otherwise the HP Smart Tank 5102 is perfect for home or school or whatever your printing needs are.
Written by a customer while visiting The Insiders
Customer Rating
5
Easy to use Wi-Fi printer and eco friendly
on May 11, 2023
Posted by: Kweezie
from South Chesterfield
Gender:Female
[This review was collected as part of a promotion.] This printer was easy to use. Installing the ink cartridges and filling the ink wells was simple and step by step instructions made it easier. The only issue with installation was installing drivers on my computer at first but seen that needed to unhook any vpn service and then it finally installed perfectly. You need to install the hp smart print and it is very easy and lots of information about your printer. Love that can print from any device and that quickly prints. Great for personal use and fast printing
Written by a customer while visiting The Insiders