Customer reviews from hp.com
HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Average customer rating
4.2
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
236
4 Stars
59
3 Stars
20
2 Stars
12
1 Star
39
89%of customers recommend this product.
(
134 out of
150)
Customer Reviews for HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Posted by: Anonymous
from Indiantown, Florida
Verified Purchase:Yes
Broken sad
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Dduff
from Texas
Verified Purchase:Yes
What can I say? Usual HP quality, smooth setup (usual great HP setup instructions) with also great internet support. Great printer, copier, scanner and does it all wireless (or corded if you prefer).
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: roepar
Verified Purchase:Yes
This machine was very hard to connect to my wireless home internet. I kept loosing the connection even when HP Smart said everything was working perfectly. Also reaching support to get any help was impossible. I've had a lot of HP Printers, this one is the worst.
Response from hp.comBy Keith, HP Care, March 16, 2023
Hi there.
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Novella Montoya
from New Mexico
Verified Purchase:Yes
Didn’t like the setup
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: kaneitzel
from Gillette WY
Verified Purchase:Yes
Great price for a printer that has a lot of flexibility. Plus, enough ink to last a long time!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: PDMAZ
from SE ARIZONA
Verified Purchase:Yes
Great printer, fast service!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Philip 1
from High Ridge, Mo
Verified Purchase:Yes
Great product and works well, but a little overpriced.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Corgiworks
from Denton, TX
Verified Purchase:Yes
We have only had it about 2 weeks. So far so good. We liked the idea of refills but were surprised it still has cartridges that will dry out.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com