Customer reviews from hp.com
HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Average customer rating
4
(1,124 Reviews)
Rating breakdown 1,124 reviews
5 Stars
643
4 Stars
193
3 Stars
87
2 Stars
54
1 Star
147
87%of customers recommend this product.
(
159 out of
183)
Customer Reviews for HP - Smart Tank 5103 Wireless AI-Enabled AiO Supertank Inkjet Printer w/ 3 Years of Ink & 100 Sheets of Photo Paper - White
Posted by: Faye43
from Heathsville VA
Verified Purchase:Yes
For the price this is a great printer
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Corgiworks
from Denton, TX
Verified Purchase:Yes
We have only had it about 2 weeks. So far so good. We liked the idea of refills but were surprised it still has cartridges that will dry out.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: roepar
Verified Purchase:Yes
This machine was very hard to connect to my wireless home internet. I kept loosing the connection even when HP Smart said everything was working perfectly. Also reaching support to get any help was impossible. I've had a lot of HP Printers, this one is the worst.
Response from hp.comBy Keith, HP Care, March 16, 2023
Hi there.
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mamaine
from Little elm Texas
Verified Purchase:Yes
I bought the HP to go with my computer and it’s not coming
No, I would not recommend this to a friend.
Value
3
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi there.
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mainones
from Virginia
Verified Purchase:Yes
Great printer. Small display
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: PDMAZ
from SE ARIZONA
Verified Purchase:Yes
Great printer, fast service!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anthony from LI
from Long Island NY
Verified Purchase:Yes
So far so good. Hoping ink last a while, don't make many prints per month.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: kaneitzel
from Gillette WY
Verified Purchase:Yes
Great price for a printer that has a lot of flexibility. Plus, enough ink to last a long time!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com