Hi there.

I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support