Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Taxes are Frustrating
on April 13, 2026
Posted by: MTRD
from North Carolina
Taxes are frustrating and TurboTax was easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on April 13, 2026
Posted by: Mffy
from MA
I had to call twice for assistance and both were so helpful and patient with me. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is v good. Increase user friendliness.
on April 13, 2026
Posted by: 75jlw
from MIchigan
It is a learning experience which is challenging, but it went well! The hardest part was getting my IP code from the IRS/ID.me! Additionally, I would suggest you have an opening statement detailing what has changed from the year before so we are ready for the new wrinkles so we have not gone to the trouble of pulling unnecessary information or go looking for something we think might be missing but is not.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent and as Easy as it Gets
on April 13, 2026
Posted by: CCSV
from Florida
Quick and painless experience when taking the standard deduction with dependents and dependent care credits.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax really SUCKS!!!!
on April 13, 2026
Posted by: eatpoop1295
from TX
Turbotax really SUCKS!!!! It used to be better, but now it is more painful than pulling teeth.
I lost count of how many times I had to repeatedly put in the same info!
Bottom Line: I am done with this horrible (NON) service!!!
I lost count of how many times I had to repeatedly put in the same info!
Bottom Line: I am done with this horrible (NON) service!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Harder than last year
on April 13, 2026
Posted by: 032550102746
from WA
Harder to use than last year. Harder to use than last year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ONLY WAY TO FILE
on April 13, 2026
Posted by: FIREDOG11969
from TENNESSEE
ALWAYS EASY TO DO MY TAXES WITH TURBO TAX AND HAVE BEEN A CUSTOMER FOR OVER 20 YEARS !
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always delivers!
on April 13, 2026
Posted by: Zoom bag
from Tennessee
Very well refined software. I have been using it for a very long time and am not disappointed.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com