Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,586 Reviews)
Rating breakdown 49,586 reviews
5 Stars
36,140
4 Stars
6,012
3 Stars
2,813
2 Stars
1,793
1 Star
2,828
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax Disappointed Tax Refund Advance Process
on January 30, 2025
Posted by: TXTX25
from DFW, TX
I switched over to TurboTax this year to take advantage of your Tax Refund Advance product you offer. I have been with H&R Block for over 15 years. So the level of thoroughness was great however, I felt unsure about the process in answering the questions and choosing all the things that applied to me and my tax situation.
While I know I qualified for way more than $250 in the Refund Advance option, that was huge let down as I expected much more than this considering this isn't even 10% of my total tax refund amount. Having to open an extra checking account that I did not need in order to utilize this feature felt like a money grab which was unnecessary for me. I already have my own personal and business checking accounts and did not need another to keep up with only to receive $250.
You all should have an arrow down to point to more options that may apply to the taxpayers situations. All in all my experience was okay, but I am a creature of habit and flow, so I will probably go back to H&R Block.
While I know I qualified for way more than $250 in the Refund Advance option, that was huge let down as I expected much more than this considering this isn't even 10% of my total tax refund amount. Having to open an extra checking account that I did not need in order to utilize this feature felt like a money grab which was unnecessary for me. I already have my own personal and business checking accounts and did not need another to keep up with only to receive $250.
You all should have an arrow down to point to more options that may apply to the taxpayers situations. All in all my experience was okay, but I am a creature of habit and flow, so I will probably go back to H&R Block.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on January 30, 2025
Posted by: Anonymous
from Fort Wayne, Indiana
Turbo Tax is always so easy to navigate. I love how there are tabs to answer questions about forms that I'm not familiar with.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not worth it
on January 30, 2025
Posted by: chrisbky
Too much upselling. Have used for years and most the information should come from those previous returns. Paid way too much for just a federal return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is the greatest
on January 30, 2025
Posted by: erohrer
the app is convenient and easy to use I really like how there is help if needed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome
on January 30, 2025
Posted by: Walk Model
TurboTax has great tools.
I use them every year.
Awesome !!!!!!!!!!!
I use them every year.
Awesome !!!!!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
loyal customer
on January 30, 2025
Posted by: Toosie89
from San Diego, CA
I choose to stay with Turbo Tax every year because they are super user-friendly and very affordable.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So helpful!!
on January 30, 2025
Posted by: Cheri4678
Really easy to use and I did not even consider some of the expenses I was able to write off for being self employed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great experience
on January 30, 2025
Posted by: kasie23656
from Fort Worth, Texas
so quick, so easy. Learn along the way. Love turbotax!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com