Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Extra Charge for Colorado State Income Tax is a sc
on April 13, 2026
Posted by: MeMeMeKnowWM
from Colorado
Extra charge for Colorado state income tax is a scam
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
prefer the desktop version over online
on April 13, 2026
Posted by: ejh10
from NV but CA return
This is the first time using the online version after always using the desktop version. I felt this version was more constraining, difficult to navigate to the sections I wanted to work on, difficult to see the form views.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fees
on April 13, 2026
Posted by: CJ1016
from 7001 Bradwood Ct
Hidden, overcosted, and forced product upgrade. Also $40 fee to just use my return to pay for the ridiculous upgrade just barely brought the cost over my return, so I had to pay you scum $200 just to file and wait for my refund to be deposited.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome experience
on April 13, 2026
Posted by: CMVL12345
from florida
Quick and easy. This Made filing simple and provided great features.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 13, 2026
Posted by: Edieri
from California
It was so easy that I didn't have to engage with one of your professionals
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
An important tool
on April 13, 2026
Posted by: Sailed
from Utah
It took me a long time. Without it, it would have taken longer
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax awesome!
on April 13, 2026
Posted by: JdamMB
from South Carolina
Great Experience overall, the support staff was great!!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Does the job but is still a bit confusing
on April 13, 2026
Posted by: clairech
from GA
pretty simple, but it's still confusing often on what I qualify for and what I don't. Definitely weird that it didn't ask me about all my income before moving on to expenses and deduction. I found it quite odd I had to go back and forth so much.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com