Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax helps
on April 13, 2026
Posted by: Yarlena
from NJ
I can finally say I gotten a better return this year !
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thanks for the great review! We’re thrilled that we could help you secure a refund you’re happy with. Our goal is always to make sure you get every dollar you deserve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome
on April 13, 2026
Posted by: IK08056
from Pennsylvania,PA
It was quick and easy. Thank you for taking care of my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This was easy!
on April 13, 2026
Posted by: PBMac
from Texas
This was an easy process and I'm happy with my tax return.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Annoying IT Department
on April 13, 2026
Posted by: AngryGaffer
from Virginia
Too much time wasted with useless questions. When customer states "Standard Deduction" there is no need for anything else. It's vastly irritating, wastes time and raises blood pressure.
When customer already has an account, filling it in again is really a time waster and honestly, demonstrates your IT staff isn't the brightest bulb in the circuit. Show filed information and ask if it needs to be changed.
Page display sizes are inconsistent. I've done better with an HTML manual open next to me and fat-fingering the code. Scrolling back and forth across the width of the page is in-excusable. It's VERY BAD FORMATTING.
FWIW, I use Firefox. It's not as if nobody uses it. Learn to code for it, millions of others can, your firm should be able to also.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Specific Features vs. Better Alternatives
on April 13, 2026
Posted by: R McSorley
from Connecticut
The Interface and Features are functional, but they exist because the company spends millions to ensure a simpler government system doesn't exist. The Accuracy of the software is fine, but the Support for the American taxpayer is low because the company lobbies against the IRS Direct File program. While the Compatibility with various tax forms is high, the cost of these Features is an unnecessary burden forced on us by corporate influence. This product represents a paid solution to a problem that other countries have solved for free.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome! Use it every year!
on April 13, 2026
Posted by: Lawrence1968
from California
Keeps things simple and straightforward!! I'll be using it again next yr.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wanna upgrade? Are you sure? ARE YOU SURE??
on April 13, 2026
Posted by: DesCoop
from Colorado
The process was so smooth and it was easy to find answers if I was confused. The ads to upgrade to the Max plans and all the add-on plans was annoying because I had to answer the same upgrade questions numerous times. Once at the end and once at the beginning wouldn't be so bad but in the middle too? It was a bit much
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax
on April 13, 2026
Posted by: bob0zzzzz
from New York
Not.user friemdlyAaaaaaaaaaaaaaaaaaaaaAaaaaaaaaaaaaaaas
Written by a customer while visiting turbotax.intuit.com