Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy and thorough
on May 3, 2026
Posted by: Vic2026
from California
Mostly very easy to use. There were some minor glitches bringing information over to TurboTax from some financial institutions, but I worked them all out without much trouble. I felt very confident with the accuracy of my TurboTax return. I liked all the questions TurboTax posed to be sure I wasn't missing anything.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is efficient and awesome!
on May 2, 2026
Posted by: BAlexAsh
from Indiana
There were errors on my return and turbotax made it so easy to find and fix the issues!
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on May 1, 2026
Posted by: JaySe77
from California
Helpful to all on site.. Everything they had was very useful on the site and filling out forms.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
meh
on May 1, 2026
Posted by: AJMAD
from CALIFORNIA
AI INFORMATION IS NOT HELPFUL. THE DATA BASE IS VERY LIMITED AND CANT ANSWER QUESTION ON THE CURRENT SCREEN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
disappointed
on May 1, 2026
Posted by: tanman2020
from florida
tax screen, shows as if taxes are filed but there were additional steps causing tax return file to be late
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the best!
on May 1, 2026
Posted by: Stingray Expedite
from Florida
I was able to file my return successfully, but the platform made the AGI verification process more confusing than it needed to be. Once I entered the correct AGI from my 2024 Form 1040, everything went through. The interface is clean and easy to navigate, but accuracy prompts and guidance could be clearer. Overall, it works, but there’s room for improvement in support and instructions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Response from turbotax.intuit.comBy TurboTax Care Team, May 7, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Bad form logic & bait 3rd party credit services!
on May 1, 2026
Posted by: AntKiller
from ok
1) The TurboTax interview process was difficult & led us down an incorrect path regarding vehicle use. We required CPA assistance to complete the filing because our results were inaccurate following TurboTax 2) I REALLY do not appreciate being baited into applying for credit when that was NOT our intention. The presentation of other third party offers in the UI vail or conflate giving away our information to someone else with the tax filing process. This is not ethical & not appreciated. We already paid for your service. Be more clear and transparent about the process & do NOT confuse selling additional or third party offers with filing taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
got me back 30% more than hrblock online
on April 30, 2026
Posted by: MGreazel
from Iowa
used desktop in past. this method was about 40 bucks more expensive but after completing the hrblock vs and your version i was done. turbo tax got me back an extra 1000 dollars.
Written by a customer while visiting turbotax.intuit.com