Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Too convenient to pass up
on April 13, 2026
Posted by: JJMMKKBB
from IL
Periodically confusing, but I think that's the fault of the tax code more than the Turbo Tax product
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
pricing is deceptive
on April 13, 2026
Posted by: RealKaren2026
from georgia
I like turbotax but I think you all scammed me into paying for premium when I only needed deluxe. dislike
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on April 13, 2026
Posted by: cesiviri12
from Texas
Great experience filing and a really user friendly experience
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Use it every year!
on April 13, 2026
Posted by: Hoady1
from WA
Easy to use. I use it every year and it works well.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Using turbo tax was a terrible experience.
on April 13, 2026
Posted by: Nope2345
from Illinois
My experience with turbo tax was extremely frustrating from start to finish. I could not upload my previous year's tax returns even though I had followed instructions to a T. There were multiple issues throughout filling out my return that wasted so much time and caused much frustration.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on April 13, 2026
Posted by: Cata21
from TEXAS, TX
I love the compatibility and accuracy of the work with TurboTax. The interface is easy to be used, the features are helpful, and when you need the support, you get the great one.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
See you next year
on April 13, 2026
Posted by: Gwotvet
from Nebraska
Took a little while to complete, but the process was very thorough. I like that the online interface worked flawlessly. Very happy with the process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on April 13, 2026
Posted by: TurboTax98712655
from MA
Turbo Tax makes it easy and user friendly but it's frustrating to know that this is a completely unnecessary purchase because of the lobbying that Intuit does to keep the IRS from creating a free service. And it used to be pretty affordable and now Its over $200 for the most basic package
Written by a customer while visiting turbotax.intuit.com