Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on January 29, 2025
Posted by: Laron25
Turbo tax has always been the best to file with. Never dissatisfied highly recommend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on January 29, 2025
Posted by: Nickynicol420
from san diego
Nothing Free but it was super easy. I'll be using turbo tax from now on!!!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is a good app
on January 29, 2025
Posted by: Pooh114
from Memphis
This is a good app for beginner learning how file on your own
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on January 29, 2025
Posted by: Craigs123
Great experience, very easy to navigate and complete.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is TheTRUTH
on January 29, 2025
Posted by: x3annej
from Dayton, Ohio
I absolutely love how easy to navigate this app. It was very simple and easy to do. I will definitely use this in the future to file all tax returns. I will also be recommending this to all my coworkers, family and friends!
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!!
on January 29, 2025
Posted by: DarcieM
I've been with Turbotax for over ten years and have always had perfect returns without any issues! 5 stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax rip off. Do not buy!!!!!!!!
on January 29, 2025
Posted by: Turbo tax crookssss
Total rip off.
Paid 80 for program/
Another 138.00 for filing.
Can't get a copy of taxes to mail.
To top it off- IRS refused twice when submitted through turbo tax app.
over 200.00 and still not filed.
Nation of thieves and liars!!!!!!!!!!!!
Paid 80 for program/
Another 138.00 for filing.
Can't get a copy of taxes to mail.
To top it off- IRS refused twice when submitted through turbo tax app.
over 200.00 and still not filed.
Nation of thieves and liars!!!!!!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Perhaps Doesn't Get It
on January 29, 2025
Posted by: Walter1500
I've been using TurboTax for over 30 years and have never had a problem until the 2024 filing. There was an apparent bug in the software that did not allow me and presumably others to properly view and confirm that the allowed $3000 deduction from ordinary income because of a prior year's capital loss carry-forward had been applied. I called TurboTax, and the first agent was helpful, but our call was cut off midstream. I called again and spoke to another helpful agent, but she had to transfer me to the Resolution Department. There, I spoke to a competent, intelligent and extremely helpful agent named Kimball. With patience and persistence, he determined that the software flaw was in fact not allowing the display of the $3000 deduction but that the calculations and information were correct and would be reflected in my return. His determination was spot-on, and my return has been successfully filed. Between the time I spent online trying to figure out what was going on myself and the time I spent on the phone with the three TurboTax agents, I probably wasted three hours of my time. The above rating was referred to as an "Overall Product Rating," thus my 1 out of 5. An "Overall Staff Rating" would have been 5 out of 5. I have already requested, and I will request again here, that TurboTax refund back to my credit card the $99+tax that I had to pay, for what I believe is called TurboTax Premium, in order to file my tax return online. I would find a refusal on their part to do so to be not only shocking, but also an indication that in the highly competitive world in which we live, TurboTax is not customer-centric and simply "doesn't get it."
Written by a customer while visiting turbotax.intuit.com