Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax on-line Premium 2025 needs attention
on April 13, 2026
Posted by: Anonymous
from Virginia
Turbo Tax software is still a great resource. I was disappointed that the on-line version didn't display the tax owed until late in the process. This version was much more difficult to navigate than the Desktop version, plus it cost more, and I was charged for two copies this year that I didn't use. The Help fields were not clear, and the information in them did not update when I corrected errors that I discovered. The deductible valuation part was easier to navigate, although available choices were limited. The audit payment portion didn't allow me to use my debit card.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax takes more than it needs
on April 13, 2026
Posted by: JESUSTHISISDUMB
from mi
Your AI is trash. Remove it. Now I have to type more to meet your quota.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Year Done
on April 13, 2026
Posted by: Linderluna
from WA
There were some confusing parts but other parts gave good explanations to help get through. This was the first time doing it online and, after a few questions, it went very smoothly. I'm always nervous that I didn't understand something or answered a question wrong, but TurboTax helps me feel more confident.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Awful experience.
on April 13, 2026
Posted by: Decepcionado
from Texas
After using Turbo Tax desktop for 20 years I was forced to use online because Desktop only works on Windows 11 which I don't have and I am not going to install (due to its privacy intrusiveness). It is awful for Turbo Tax to marry Windows 11. Your online help screens are mediocre. Navigation is awful. I had to use external AI to find help and locate some features. Also, I don't want identity protection packaged together with Audit Protection. Since Desktop is no longer an alternative I may be hiring a CPA next year. Goodbye.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Don't get PINned!
on April 13, 2026
Posted by: cSquaredB
from Buffalo, NY
I purchased the desktop version. I was offered the online version "for free" but initially could not access the website using Safari with my Norton internet protection software. The interface was familiar, and I completed the returns and attempted to e-file, but that attempt failed because my Identity Protection PIN wasn't entered (I don't think I was prompted to do so). When I attempted to fix this, I ended up trying to insert the 6 digits into a DIFFERENT ('self-chosen') PIN. After abandoning this, I went to the online version using a different browser and was successful (at least so far). The interface was new to me, but "cute" and user-friendly. I was presented with additional opportunities to enhance the income of Intuit along the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was a great experience using Turbo Tax
on April 13, 2026
Posted by: Wyllie123
from New Jersey
The experience was great. The only drawback is the price for the additional state was too high.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I am happy with Turbo Tax
on April 13, 2026
Posted by: Go26Larsen
from California
It is convenient but sometimes it is hard to understand some of the uncommon situations but I figured it out.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBO TAX IS SUPPER EXPENSIVE
on April 13, 2026
Posted by: OLGAPER
from FL
SO EXPENSIVE MY LORD 130 FOR A TAX FILE IS CRAZY FEATURES ARE NOT GOOD NO LOWER PRICE
Written by a customer while visiting turbotax.intuit.com