Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome customer service!
on January 20, 2026
Posted by: GKiara
from Wisconsin
My representative was extremely patient and thorough explaining the steps needed to successfully efile my return.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!
on January 20, 2026
Posted by: Mad b
from co
I love the ease of the process. Thank you for the help.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is always the way to go!
on January 20, 2026
Posted by: Avy710
from Nebraska
This is the first year I worked as a contractor, so I was kind of afraid of how difficult it would be to file through TurboTax and was a much as a breeze if I just snapped a photo of a w-2! They are accurate with numbers and really do their best to get you a maximum refund. This works best for me and I much prefer this app than being in person. The support and help features throughout the filing process was also convenient!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent tax experience.
on January 20, 2026
Posted by: Doctor Shaun
from Tennessee
Exceptional customer service experience easy accurate precise to use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job
on January 20, 2026
Posted by: Lexcee
from Mo
Great support
Very easy to do on my own
Very easy to do on my own
Very fast
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome tax place
on January 20, 2026
Posted by: Goochietiff
from Ohio
great place to do your taxes it's the best outcome ever
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We loved reading your review, and appreciate your feedback! We're thrilled that we could help make tax time a little more rewarding for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 20, 2026
Posted by: cracker42
from Va
I have used it for years.It is accurate and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Up
on January 20, 2026
Posted by: Bigsal2652
from 202 Bradford St
What the is thing is holding me charging rmthrough the nose
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com