Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
too expensive
on January 21, 2026
Posted by: tooexpensive4u
from OR
too expensive. the cost is too much. too many dollars required to use the service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: Jessc73
from Mt
It was a great experience. I use it all the time and will continue
Pros: I moved, I bought or sold investments, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I want to view my w2 import
on January 21, 2026
Posted by: JomamaAngieDaddy
from Tn
Everything was pretty easy however they poured in my W-2 from one of my jobs but I could not view the actual W-2 they just entered and pre-entered in the information, not great.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Too many fees
on January 21, 2026
Posted by: Anonymous
from MD
I have used TurboTax for years and I have always been happy with the ease of the program. However, I don't like the additional fees. After agreeing to the overall cost of the program there is a fee to file, a fee to have my refund sent to my bank, a fee to have my refund sent to my account but $0 if I send it to a credit Karma account.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Meow
on January 21, 2026
Posted by: meowmuscles1738
from TN
The software = poop brain when returning DOW W2 good luck
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the only way to go
on January 21, 2026
Posted by: Plumberp
from California
They catch all your areas They fix them And file for you
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbo Tax!!!!
on January 21, 2026
Posted by: TNBrad526
from Texas
I have used TurboTax for my taxes consistently every year since I've graduated from college. I love that it provides instant access to experts and accurately transfers my information without me having to enter it manually. I always pay for the extra features, and I love the ability to have defense protection against audits.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 21, 2026
Posted by: Jaschr
from Texas
Had an easy time filing with my wife for the first time
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com