Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Highly recommend
on January 22, 2026
Posted by: Texasplex
from TX
Very easy to use and very helpful. when I had problems there was a step by step walkthrough provided
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
always dependable
on January 22, 2026
Posted by: jugger6420
from Indiana
always works as expected and customer service did a great job of assistance.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always able to help
on January 22, 2026
Posted by: Smilesiam
from Utah
Thank you for your help :) I had to call in to get some help because the mobile app was not letting me complete the filing. I pulled it up on my laptop and it went perfect.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time user
on January 22, 2026
Posted by: Papad1
from Illinois
I have been using TurboTax for a long time. Makes preparing and filing taxes almost painless.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great!
on January 22, 2026
Posted by: HisWife21
from Florida
I did not have to consult with anyone. The website is super easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is good but expensive and deceitful.
on January 22, 2026
Posted by: Ndeye Diallo
from New York
I used to file with TurboTax in the past, and then I moved on to other services when they did away with free e-filing of Federal taxes. I decided to use the service again this year and pay, but I was deceived because I had to open a checking account with Credit Karma to get free direct deposit. That was not cool. And it is not disclosed anywhere until you have made the payment for the filing.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Filed with Ease
on January 22, 2026
Posted by: RSP67
from South Carolina
Easy to use and retains info from previous years. The little "help" chat on the side gives great tips too.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Sucks!
on January 22, 2026
Posted by: Sevne
from Pennsylvania
I had a miserable time using TurboTax this year. It feels like you are just trying to push your premium services on customers. Too many useless features bloat the website. There is no option to skip filing state taxes until you get to the end the process. Very annoying! I don't think I'll be returning to TurboTax next year.
Written by a customer while visiting turbotax.intuit.com