Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Online Turbo Tax isn't as good as the DOWNLOAD
on January 22, 2026
Posted by: VNoel
from PA
You get a 3 star this year. I only have a W2 and you keep asking to upgrade or do another service which I don't need. You also say I am not efile eligible for either Federal or State this year and I know I efiled my Federal taxes last year. Your system online is crap compared to the DOWNLOAD version. I can't see updates online at the top like the DOWNLOAD version. Bring back the download version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is aswome
on January 22, 2026
Posted by: Joel98
from Tx
Verry usefull i really think this app is helpfull yoo
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 22, 2026
Posted by: Juju 317317
from Indiana
Easy to use. Was able to complete on my phone!
Thank you
Thank you
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best
on January 22, 2026
Posted by: Nikki1362
from Wisconsin
Had a great experience, turbo tax is the best. I would definitely recommend
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Forcing Product Purchase at Checkout
on January 22, 2026
Posted by: Product Push
from Arizona
Had to buy an extra product just to check out even though I did not need or want the extra product. Very unhappy about that. This is the first year I have had to do that.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on January 22, 2026
Posted by: Ruth2231959
from Palm Coast, FL.
Been using Turbo Tax for many years. We do not have complicated tax returns, so Turbo Tax is very easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on January 22, 2026
Posted by: Mystified1989
from Oklahoma
Very easy to use, help with everything...answered every question I had.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 22, 2026
Posted by: Best tax service 01
from Tn
Great service with turbo tax easiest do it yourself
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com