Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
I rely on Turbotax every year.
on January 22, 2026
Posted by: JohnFK1950
from VA
I have been using turbotax for years, at the Premier level. I like that it imports my data from the previous year, and leads me through in a logical step by step process. I just gather my documents and work my way through it in an hour or so, then efile both fed and state. I've never had any problems or issues.
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time using TurboTax and I loved it, easy and
on January 22, 2026
Posted by: Aide19
from Georgia
Love TurboTax is quick and quick and easy it’s my first time doing these online
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Review
on January 22, 2026
Posted by: DarcyBB
from CA
I had to engage a customer service agent. The first one hung up on me, unable to hear me but did not give me time to adjust my phone before disconnecting (Jennifer). The second agent I spoke with (Brandon) was extremely helpful and patient. Worked on several solutions to ensure my issue was addressed. Thank you Brandon!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax espectacular
on January 22, 2026
Posted by: Mio Sonrisa
from Florida
I engage with someone , well done and very calm throughout.
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to file with all of the prompts telling
on January 22, 2026
Posted by: Thornguy
from Georgia
Very easy to file with all of the prompts telling me what to do with minimal research.
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
best tax site
on January 22, 2026
Posted by: mik me
from new york
easy to use and fast was a great experience again !
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on January 22, 2026
Posted by: MaybeNoMaybe
from Egypt
Still great software for quick and easy tax preparation. But the pushes to sign up for 'Max' are really annoying - the whole point of TurboTax is that it helps you file without needing to hire others (professionals).
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great help!
on January 22, 2026
Posted by: MK27777
from Omaha NE
My experience was wonderful and super easy. I highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com