Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Almost perfect!
on May 15, 2026
Posted by: jimmiebob777
from New York
A good product that really gets you the most refund, however some parts are very repetitive, and the part where they ask for the document number for your drivers license is not well explained (Only the first three digits are needed) and very frustrating. It shouldn't be a troublesome process.
Response from turbotax.intuit.comBy TurboTax Care Team, May 18, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly
on May 14, 2026
Posted by: MMS10
from NC
It was fine, been using it for a few years and it's been good so far.
Response from turbotax.intuit.comBy TurboTax Care Team, May 15, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on May 13, 2026
Posted by: Seanmoney
from VA
it was great experience. I enjoyed the easy navigation of the website.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad software!
on May 12, 2026
Posted by: Vandal1977
from Calif
The Turbotax software was extremely poor this year. It bought over the incorrect data from my Schwab account and misreported capital transactions. It also reported income from a company I have never heard of. I had to correct all of this manually.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is relatively easy
on May 12, 2026
Posted by: Olyab
from California
Relatively easy, unless you are claiming capital gains and losses. Way too expensive. Despite the price it is the best way to file the taxes from my couch, I have been using it most years , always come back.
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes you think...
on May 11, 2026
Posted by: Bobby251
from AZ
This was still a lot of work. Some of it seemed crazy yet it eventually made sense. This is worth the minor issues experienced with the software. This software is intensely through and makes you think about things you would not realize otherwise. Extremely accurate and informative along the way. Explains what and why then does it for you. This is a decent format and great worksheets in an order I didn't get at first, then it all made sense. They make sure the tax return is accurate, advises you along their path and says why you are doing this now. Fairly cool product. Thank you .
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on May 11, 2026
Posted by: Nativelady68
from Lone Grove,Ok
I am very pleased with Turbo tax each year! thank you
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product - Can be improved
on May 10, 2026
Posted by: INDAM
from OH
Some options while reviewing it gets difficulty correcting it. would be good if those can be fixed online since you are paying such a high price for the product.
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com