Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
My imagination or has TurboTax changed?
on January 24, 2026
Posted by: Vecchio cane
from Florida, FL
I have been a die-hard fan and customer of TurboTax for many years. I have always found it to be very intuitive and thus easy to understand and use. However, that's not the case this year. The way requests for certain data fields were made was more than a little confusing at times. I am neither an accountant nor CPA, although I wish I were, as the process would have progressed more smoothly and faster with a higher degree of confidence in my answers. Will I continue to use TurboTab? Yes. I'm in my 70's, and old habits die hard.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 24, 2026
Posted by: Lyentte
from Tennessee
All around great experience. Great for first-time users.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Efficient
on January 24, 2026
Posted by: AsuraSnake
from MS
Quickest and easiest way to file your personal taxes
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loyal Customer
on January 24, 2026
Posted by: Cupcake Lady
from IL
I started using Turbo Tax in 2013 and have used it every following year after!
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Don't waste your money on accountants
on January 24, 2026
Posted by: ThankYouDJT
from FL
Highly recommend. An idiot can do this. You can go through the motions before paying the fee. If it's over your head, go to Plan B.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax
on January 24, 2026
Posted by: kachelle2024
from Texas
I always file on my own using turbo tax, it helps me be as accurate as possible. The fees are a bit much but the software is helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is reliable and awesome.
on January 24, 2026
Posted by: Hunni Bunni
from MS
Have used it many years and have had no issues. I would highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 24, 2026
Posted by: Mudpuppy86
from New York
Turbo Tax is easy to navigate and keeps you updated
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com