Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Irresponsible use of AI
on January 24, 2026
Posted by: MTT2020
from Florida
Stop using AI irresponsibly. My middle initial didn't rollover and I noticed when reviewing the PDF before filing. When I went to add my middle initial, the program changed my filing status to Single and completely removed my Wife's information which I had to reenter. Additionally, was asked about Crypto and Foreign Bank Accounts three separate times. Made a simple 15-minute tax return take an hour longer than required.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax charges for Direct Deposit
on January 24, 2026
Posted by: Noemi Banks
from Texas
Everything was great and easy to do, but they now charge $35.00 to direct deposit into your bank account.I did not like this at all. I have been using turbotax for 23 years, and never had to pay for direct deposit.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on January 24, 2026
Posted by: Workhard1963
from FL
Very easy to use. Helpful topics. Been using Turbo Tax for years
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is SO EASY
on January 24, 2026
Posted by: Bill404
from LA
Turbo Tax makes filing SO EASY !!! Easy input. Easy Filing.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS GREAT!
on January 24, 2026
Posted by: Bre0804
from Texas
Very easy and helpful. Everyone should be able to file their own taxes using Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on January 24, 2026
Posted by: Valerie L
from Ohio
Easy to file and reviews to make sure your return is without errors
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks TurboTax!
on January 24, 2026
Posted by: MoesesKiiint
from Michigan
TurboTax never lets me down. Whether while using the online version or the Windows downloaded version, I'm always able to properly file my personal and business taxes accurately and efficiently!
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 24, 2026
Posted by: TjLove1123
from OR
It was easy. It took me less thn 2 hours and I was done.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com