Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Too many up sell windows and short on error detail
on April 14, 2026
Posted by: OnlineTryout
from Florida
Very annoying screens that seem to come up constantly to up sell more services - maybe once at the start and once at the end, but not several times while entering information. Also, I spent hours trying to fix one tiny error on a three choice check box selection for my stock sales, with the error message so vague it was impossible to determine the error - if an error is found, then PLEASE be specific on what the error is. There were four separate sales with multiple acquisition and cost basis amounts on each sales date, yet the message couldn't even tell me which one of the sales blocks had the error. Not sure I would use Turbo Tax online version going forward.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is not as good as it used to be.
on April 14, 2026
Posted by: BakTchr
from California
I have used Turbo Tax quite often in past years. I trust it is the best software but am becoming doubtful. When I began this return, there were many things mentioned as far as new items that may help with my filing but as I worked through the return I did not see any of them.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good experience for us "old" folks
on April 14, 2026
Posted by: Farmer WLS
from Oregon
We had a pretty simple return but did have a couple schedules to complete and it was very easy!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice
on April 14, 2026
Posted by: golfingnow
from Maryland
import feature would not let me move forward even after I reviewed auto import
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Process
on April 14, 2026
Posted by: Megan12349
from arkansas
It was a stream-lined process. Easy to navigate!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst crypto tax filing software
on April 14, 2026
Posted by: jxm1073
from PA
Filing taxes took me like 12 hours. The interface with the crypto tax software coinledger.io is atrocious. Hundreds of sub dollar transactions which are rewards or interests, I had to verify manually.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax if good
on April 14, 2026
Posted by: latier
from Californiia
Hit a few snags but found information help helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is nice
on April 14, 2026
Posted by: WadeSlide
from Pennsylvania
They are very helpful with explaining everything succinctly and professionally.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com