Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax doesn't give me the control I want.
on April 14, 2026
Posted by: Charles86TT
from New Jersey
After 20 years of using H&R Block software, I switched over to TurboTax. This was an absolute terrible experience. First of all, unlike every other program that I wanted to run on this computer TurboTax is unique for requiring Windows 11. Not willing to purchase a new computer, however, they offered me a federal and state return online. The experience has been excruciating as I know something about taxes having been an associate accountant at a CPA firm.
I appreciate the fact that the vast majority of people using the product will not need the kind of granular control which I was looking for. I had a long-term loss carryover and simply, the system wouldn't let me put it in as the sale didn't happen this year and I didn't have that sale on record with TurboTax from 20 years ago. It's not a lot of money, but it still wasn't worth it going out and buying H&R Block software to make just this one correction when I'm just about to finish. Let's just say I'm not happy and if I can find my way out of using TurboTax for next year I'll switch back to H&R Block.
I appreciate the fact that the vast majority of people using the product will not need the kind of granular control which I was looking for. I had a long-term loss carryover and simply, the system wouldn't let me put it in as the sale didn't happen this year and I didn't have that sale on record with TurboTax from 20 years ago. It's not a lot of money, but it still wasn't worth it going out and buying H&R Block software to make just this one correction when I'm just about to finish. Let's just say I'm not happy and if I can find my way out of using TurboTax for next year I'll switch back to H&R Block.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on April 14, 2026
Posted by: KRashad
from GA
Easy to use. They make it simple. And they offer expert help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No free filing on turbo tax
on April 14, 2026
Posted by: Anonymous
from ca
Turbo tax does not have a free filing they lie to you and keep try to add more to your cost.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Return Customer
on April 14, 2026
Posted by: Sherrill2b
from Texas
Love using your services. Very simple and user friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Expensive
on April 14, 2026
Posted by: GIV7
from Washington
So expensive just so that I can do it by myself alone. Ridiculous and to a veteran.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
New lay out combersum like old program better.
on April 14, 2026
Posted by: Jalab
from Californian
New program is very glitchy and it's hard to go back and delete entries.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easier and easier each year
on April 14, 2026
Posted by: Natey1212
from WA
TurboTax is so easy to use! I have so much confidence in Intuit.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
its alright
on April 14, 2026
Posted by: tb9711
from mandeville la
its decent but i find it too expensive for me doing all the work
Written by a customer while visiting turbotax.intuit.com