Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,669 Reviews)
Rating breakdown 49,669 reviews
5 Stars
36,188
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Made things quick and easy.
on January 26, 2026
Posted by: Chucky88
from Indiana
Only took an hour or so to complete my taxes even with some new Roth Ira documents to file.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the hands-down best tax software ever!
on January 26, 2026
Posted by: 0477
from North Carolina
TurboTax is the hands-down best tax software ever!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on January 26, 2026
Posted by: icehouse20005
from colorado
easy to use i always use turbo tax when i fil taxes
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Intuitive input, clunky error messages
on January 26, 2026
Posted by: MarkMyWords26
from PA
Spent a tremendous amount of time migrating from desktop to online version, and even more attempting to submit efile returns without an adequate error message. Required significant individual research and time to troubleshoot issue or understand where problems were. Also, as a PA resident who works in NJ, the question logic leads to unnecessary extra work given reciprocity rules and Turbotax should consider rephrasing of the questions pertaining to generating income in other states. Ultimately, clearer error messages that diagnose the specific issue would make this program much easier in the future. I've use Turbotax in various forms over the year and generally find the form completion intuitive and easy to complete. Just a couple troublesome scenarios that were not easy to identify solution this year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing! 5th year down and no issues!
on January 26, 2026
Posted by: Ren and Rob
from Montana
I completed my taxes all on my own the last 5 years with TurboTax and am always happy with the results!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax
on January 26, 2026
Posted by: LoveNess85
from PA
Easy to use but hard to find what you need to correct sometimes
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Needs improvement
on January 26, 2026
Posted by: MikePickle
from Oregon
Was delayed in completing and filing return due to Turbo Tax glitch not allowing entering 1099R information until 1/22/26 and also I filed using Turbo Tax e-File last year, yet it was not able to verify that so caused some confusion at sending my return this year, never had that before so still has a few glitches.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Way too expensive.
on January 26, 2026
Posted by: Aja0913
from North Carolina
TurboTax is relatively easy to use, but the charges are insane when I choose to do my taxes myself without the additional plans. It should NOT be that expensive for me to do the work myself….
Pros: I moved
Written by a customer while visiting turbotax.intuit.com