Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
OMG the endless upsells!!!
on April 14, 2026
Posted by: dacru
from Georgia
Positives: It pulls needed information from previous forms. I liked that I could take a picture of my W-2 instead of filling out the form.
Negatives: The never ending upsells are particularly irritating. It's enough to make me want to pay an accountant to do my taxes for me. The next biggest irritation is many of the steps are repetitive. Having to refill out the cost basis for option transactions was a major pain. The brokerage left the field blank because it was $0 - which happens when you sell one short. The software should recognize that and let me complete all in one fell swoop.
Negatives: The never ending upsells are particularly irritating. It's enough to make me want to pay an accountant to do my taxes for me. The next biggest irritation is many of the steps are repetitive. Having to refill out the cost basis for option transactions was a major pain. The brokerage left the field blank because it was $0 - which happens when you sell one short. The software should recognize that and let me complete all in one fell swoop.
I don't know if I'll use the software again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks Turbo Tax
on April 14, 2026
Posted by: Aspen89
from Washington
All finished. I didn't use many features but I appreciated the step by step walk through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTAX makes it more tolerable to get your taxes
on April 14, 2026
Posted by: KGV51
from P.O. Box 28019
All around great experience even though TAXES are a pain to do. TurboTAX makes it tolerable.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful as always
on April 14, 2026
Posted by: LucisSull
from NJ
Thanks for inventing a business partnership between my spouse and I. That took hours to find. I also appreciate deleting form 5405 this year, even though this is the final year it is required. HEAVY SARCASM! Awful as always, and it seems like the best fix to any issue is just to pay an extra $150 for an expert. I'm trapped in the ecosystem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Used for decades, but getting harder to navigate
on April 14, 2026
Posted by: 1JAM1234
from CA
Now charge an extra fee to have refund deposited into my bank account.
Keeps trying to get (trick) into upgrading to Max by defaulting every few screens to Max unless pay a lot of attention and find and click that do not want to.
Keeps trying to get (trick) into upgrading to Max by defaulting every few screens to Max unless pay a lot of attention and find and click that do not want to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on April 14, 2026
Posted by: RW343434
from Ohio
Its tax software. I was disappointed the program can no longer be used on Windows 10 and can only be used with the online version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY TO USE
on April 14, 2026
Posted by: STEVE A RINO
from MICHIGAN
EASY TO USE AND LESS TROUBLE THAN DEALING WITH AN ACCOUNTANT.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT worked well.
on April 14, 2026
Posted by: JohnBoy 1983
from 160 Fair Sailing Rd
TT worked well except when trying to deal with Was not clear enough a 1099 R and a back door IRA. Was not clear enough showing the steps involved
Written by a customer while visiting turbotax.intuit.com