Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on April 21, 2026
Posted by: Toomuch55
from 203 Beech Street,
Went smoothly. Everything went great and was very easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax saved my life
on April 21, 2026
Posted by: Lauri 0928
from Maine
Thank you for helping me do my taxes, the accuracy was very helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Long term clients treated poorly
on April 22, 2026
Posted by: SMFMBMEM
from vA
I hated almost every moment of using this program. Your support team was on little assistance. I wonder if the main goal of your company is to assist with filing returns or finding as many was as possible to upsell at every turn. I would provide details but that would create even more wasted time that I've already spent.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
"Cheap" but confusing
on April 22, 2026
Posted by: FFPM85
from Illinois
We have been using this software for a while and it just seems like it gets more and more confusing. It's the cheapest thing for filing and we don't have a terribly difficult return but there are so many questions that are convoluted. This interface should not require someone to have detailed knowledge of how taxes work, dumb the program down. I unfortunately am going to switch to an in-person service next year. The program takes you round and round at times even after already completing sections. It makes you question if you actually completed required sections.
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Desktop prior year returns cannot be imported
on April 23, 2026
Posted by: Customer41
from CA
Cannot use prior years returns prepared by Desktop to import into Online. Support worthless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS GREAT
on April 23, 2026
Posted by: NICKKKzy
from MA
GREAT experience even better than expected, would recommend to anyone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo tax is a rip-off!!
on April 24, 2026
Posted by: Anonymous
from Indiana
charged way too much to file a simple tax return. I paid 203.00 to mail a return. You take payment before return gets sent out and what if it is rejected by IRS we still have to pay those outrageous fees upfront.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is great
on April 25, 2026
Posted by: Anonymous
from 943 E OLD LOCKHART RD
It was easy to use and nice having it. I would recommend it to everyone.
Written by a customer while visiting turbotax.intuit.com