Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
I'll probably still use it next year
on April 15, 2026
Posted by: disgruntled69
from Missouri
Your system doesnt talk to itself properly and why on earth is the annualized tax method .975bs % wrong ? The government knows how much I owe them. Its honestly a cash grab and kinda dumb that you lobby the gov so hard to make something harder than it needs to be for tens of thousands of people every year. End gov rant. Fix yo program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Makes it easy.
on April 15, 2026
Posted by: 2025 Both
from California
Helpful that they know tax codes so I don’t have to.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
too much crap
on April 15, 2026
Posted by: crapolla
from co
too many add ons, its 11pm on the 15th I just need to file the thing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GReat
on April 15, 2026
Posted by: Josh574445454
from oh
I've been using Turbo Tax for years always easy. Helps get the best accurate return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome, Quick and Accurate Service
on April 15, 2026
Posted by: Zneh
from New York
It was my second year and I filed an hour before midnight. I was done in 54 minutes. Loved it
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Was Windows 11 Really Necessary
on April 15, 2026
Posted by: WhoSaidTaxesWereOptional
from New York
Had to buy a new computer because Turbo Tax for 2025 taxes is no longer compatible with Windows 10
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrated w/ overall experience & upsell tactics
on April 15, 2026
Posted by: Tyler1921
from New York
Went through an absolutely endless maze of questions often made more difficult by unclear wording or lack of explanation as to what was needed. There were also many cases where the product could have made the process much easier by retaining previously provided information such as driver's license details (I am a returning customer) or by performing obvious checks on basic information and for inconsistencies rather than having me review the same information over and over. At the very end of the process, after I had reviewed all components and was proceeding to payment and final steps, I was suddenly told that I was missing a key detail that hadn't been asked about up until that point and which turned out to be difficult to go back and find. Also at the very end I was for some reason again pushed to upgrade to a tier I didn't need (and which at that point I wouldn't even be able to make much use of), as I had been throughout the process even though the reason was invalid (it kept claiming I had "sold stock", which I certainly didn't). All of this seemed designed to upsell me in a way it hadn't done in the past and I'm not sure I'll be using TurboTax in the future.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on April 15, 2026
Posted by: Toechi
from Texas
The features and compatibility aspects are excellent.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com