Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great experience
on April 15, 2026
Posted by: Tinamac34
from WI
Great experience in every category! Thank you and will use again next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
CSR Assessment
on April 15, 2026
Posted by: Survey_CSR
from Virginia
Jonel was EXTREMELY patient and helpful. Thank you for making tax season a little less stressful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Charging for state even though it shows as include
on April 15, 2026
Posted by: myself1234435234523462562
from Louisiana
Always marketing something that it is not and upcharging at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent, Tubo Tax will walk you through it!
on April 15, 2026
Posted by: Bobbie G K
from Texas
Excellent, Tubo Tax will walk you through the filing your Taxes, also answers any questions you may have. It should be the national and state standard and fully refunded by the Federal and State governments!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is incredibly helpful!
on April 15, 2026
Posted by: Ajw2013
from North Carolina
Turbotax is super easy to use and very helpful. After years of paying too much for others to do data entry that I can do myself, this is a very helpful system.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth sailing
on April 15, 2026
Posted by: LighthouseMA63
from MA
The turbotax sevice is a great help every year! Thanks for the great suggestions
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nickel and Dime Ripoff
on April 15, 2026
Posted by: FissionChipz
from Virginia
I have to pay an extra $40 to use my tax refund to pay and then another $35 if I want my money sent to my account as opposed to going through Credit Karma? That's ridiculous.
Furthermore, disqualifying people from the free version for literally any reason at all and forcing them into the most expensive product because they did gig economy work is severely messed up. I will be looking for alternatives next year for sure.
Furthermore, disqualifying people from the free version for literally any reason at all and forcing them into the most expensive product because they did gig economy work is severely messed up. I will be looking for alternatives next year for sure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax bribes the gov't so they can price gouge
on April 15, 2026
Posted by: TalkToYourCongressperson
from Washington
Awful experience and the "free" version isn't real. This service should be and could be something the government does for free. Leaches.
Written by a customer while visiting turbotax.intuit.com