Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TURBO TAX
on April 15, 2026
Posted by: ZOBAKER
from VA
AMAZING EXPERIENCE FROM START TO FINISH ACCURATE AND EFFECIENT
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better Than Expected
on April 15, 2026
Posted by: The Grantster
from Texas
I was anticipating this to be an agonizingly boring experience and it was instead oddly satisfying! Things were mostly self-explanatary and were overall not too hard to figure out, and I had very few issues with correcting information based on what I typed in.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
john
on April 15, 2026
Posted by: johnnemitz
from Missouri
overall experience was good. appreciate the help. dont know what else to say
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 15, 2026
Posted by: TWC5
from GA
East to use. Step by Step instructions. Product is excellent!!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Online needs improvements
on April 15, 2026
Posted by: Coho72
from Washington State
Frustrated! Seems as if you have a bad loop in your program. My wife and I each had retirement programs with our former employers (AK Div Ret & Benefits ad U.S. OMB). Last year I had no problem with our retirement accounts. This year, you insist that we have IRA accounts, and we don't. It goes into Required Minimum Distributions, before it asks us if we get periodic payments of our retirement. It wants to know how much of the RMD will be withdrawn by 31 December (I entered the gross amount paid for the year in 12 periodic payments. Then it asks if (1) the entire distribution applied to h 31 DEC RMD, or (2) if some applied, or (3) if none was applied to the December 31 RMD. Then, it goes to the IRA Contribution Results and shows no contributions and no deductibles, and states that we have a "Tax on excess accumulations in retirement accounts of $14,472" !!!!! I have no idea where it came up with that number or that we had excess accumulations. After going through this loop several times trying to tell the program that we didn't have any IRAs without success, I went on to where it asks If we were getting periodic payments from our retirement accounts. (This part should have occurred earlier, before the IRA nonsense.) Another problem: It expects that a person gets 12 periodic payments during the year. But as in our case, my wife died in October, so she didn't get any retirement payments for November or December. Take another look at your program. The previous versions worked much better for me. Now, as I try to submit my comments, it asks for a Nickname, and all of the many I tried had "already been taken." Unlikely!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version not very user friendly
on April 15, 2026
Posted by: Sidman11
from California
1) Very annoying that Turbo tax desktop no longer supports Windows 10.0
1a) No ability to submit for multiple taxpayers (would have gladly paid for the option)
2) Online version VERY difficult to navigate. Difficult to audit (toggle from one number to the supporting figures, as in prior desktop versions
3) Telephone support was most helpful
1a) No ability to submit for multiple taxpayers (would have gladly paid for the option)
2) Online version VERY difficult to navigate. Difficult to audit (toggle from one number to the supporting figures, as in prior desktop versions
3) Telephone support was most helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 15, 2026
Posted by: GR07
from CA
Great! Loved the experience, easy UX. xxxxxxxxxxxx
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on April 15, 2026
Posted by: april373
from oregon
Quick and easy, helpful tabs that allowed me to complete on my own.
Written by a customer while visiting turbotax.intuit.com