Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Needs Options for Easier Review - Less Railroading
on April 15, 2026
Posted by: Skyreichel
from Colorado
I really dislike how railroaded I am with the product and how difficult it is to review the numbers I have input in a streamlined way. Each rabbit hole only has a few numbers on screen at a time and there's no easy way to confirm everything which is incredibly annoying.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Explains everything well
on April 15, 2026
Posted by: bilal_taxpayer
from CA
Decent service, detailed explanations, easy to re-use info from previous years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great!
on April 15, 2026
Posted by: Alexander451
from Texas
Everything was great! I normally use the desktop version but this online version worked out great for me.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
flaw
on April 15, 2026
Posted by: Kingwino
from New York
one issue, impossible to use itemized duction on federal return and then pro ceed with state return and use standard deduction. the state return defaults to federal preference and can change in turbo tax !
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It went well
on April 15, 2026
Posted by: Pat23zz23
from Oregon
Lots of improvements from to desktop version. I expect to use again next year .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Online Sucks!
on April 15, 2026
Posted by: SergeiFlorida
from Florida
I have been using desktop and online versions fo decade plus. This year online version got so bad to the point of not usable. I doubt I will return next year as a customer.
FIX THE BUGS!!!
FIX THE BUGS!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a useful tool
on April 15, 2026
Posted by: CJ 07
from Washington
Turbo tax is a little confusing in some spots .....
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on April 15, 2026
Posted by: WDBU
from Florida
It was easy to use. The electronic filing was a bit convoluted.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com