Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
More Upsells Than Tax Help
on April 15, 2026
Posted by: EverythingAboutThisSucks
from GA
Using TurboTax felt like being trapped in a tax-themed sales funnel.
I declined upsells repeatedly, yet the software kept pushing them over and over. Pay from your refund? Extra fee. Branded financial product? Front and center. Plain direct deposit? Buried under a pile of Intuit-branded garbage. Then there was the email consent screen, which seemed designed to make marketing opt-ins look like routine tax communication. Despicable.
Then there’s the opaque pricing: $139 for a fairly simple business return, plus $69 for a basic state filing. But you won’t find those numbers clearly laid out on Intuit’s website. Instead, the real cost only becomes clear once you’re already deep into the process. That kind of aggressive monetization is something I’d expect from a liquor store that cashes checks, not a regulated financial services company.
What really stands out is that this fits a pattern. Intuit has already paid $141 million in a multistate settlement over misleading “free” filing claims, and the FTC has taken action over deceptive advertising. So if the experience feels manipulative, it’s probably because Intuit has spent years earning that reputation.
TurboTax no longer feels like tax software. It feels like a monetization engine wearing tax software as a costume. I won’t be surprised if, a few years from now, I get an email from some law firm offering me a class action settlement. I doubt the token payout will do much to wash away the sour taste this experience left behind.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxes
on April 15, 2026
Posted by: Red sauce
from milwaukee
it was fine. They walked you through each step. Good experience
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard to understand
on April 15, 2026
Posted by: Tj474746
from Pleasant Hill, CA
Hard to understand. Didn’t know if I filed correctly.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Take a Stance!
on April 15, 2026
Posted by: Red040
from WA
It would be helpful to know where my taxes are going at each stage. We live in a time where tax money is being wasted like it's free. TurboTax has a large role to play in national tax revenue for the government from individuals who use their service. It would benefit TurboTax to take a stance against waste of taxpayer money in US government via calling out tax-free billionaires and abusive organizations, but instead it focuses on overt attempts to get more money from each and every person who uses their service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on April 15, 2026
Posted by: Crissy_Rod
from CA
Online support for TurboTax issues was super helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax has gone down hill.
on April 15, 2026
Posted by: DLawn
from Colorado
Horrible experience this year. The AI assistant gave incorrect information and then gave me instructions on the wrong product. The live agent I spoke to was also incorrect. He kept referring to state forms as "from the IRS." The AI agent gave me bad information and then just tried to upsell me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I will go elsewhere next year.
on April 15, 2026
Posted by: JayS86
from Colorado
Something is wrong with your system. In one place it asks if I sold my vehicle to which I answered no and then it asks for a sales date and keeps saying I need to fix errors that should not even exist. This better not fall on me because I already got charged for my tax prep. I will go elsewhere next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax highly recommended
on April 15, 2026
Posted by: wert15
from Michigan
great experience...better than expected from previous years...
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com