Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Forced to overpay by 2500
on April 14, 2026
Posted by: jpd4
from New York
I moved from VA to NYC in 2025 and no matter how I allocated my income or number of days, the New York State Income Factor would not change from near 100% down to the accurate percentage around 50%. I therefore was forced to pay $2,535 in state taxes that I did not owe in order to file my return on time. I tried everything to allocate correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easier Than 2024
on April 14, 2026
Posted by: Kimrocks
from Maryland
I usually use the per item for donations of clothing, furniture, etc. and I did not see that option with the online version that I used for 2025 taxes. I guess it is OK to not go item by item, but I wonder why it is less granular in 2025 than 2024. Otherwise it seemed to work well. Usually I have more errors too (in review), this time much less errors that needed to be fixed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes life easier!
on April 14, 2026
Posted by: Dash2155
from California
I use Turbo Tax every year to do my own personal taxes. It is intuitive and the experts are always there if you do get a bit confused. I find the online help very useful as well. I especially like that most of my tax documents can be imported from my financial institutes so I don't have to key them in. Great product!
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great App
on April 14, 2026
Posted by: MsLolaB
from Atlanta, GA
Thankful its easy to navigate. Love the access to speak with a real person.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is excellent & the best product availabl
on April 14, 2026
Posted by: DenD75
from California
This is an excellent product !!!
Very accurate, extremely easy to use, great explanations.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Goodbye
on April 14, 2026
Posted by: Adiosbye
from Arkansas
Ridiculously expensive - I will not be coming back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX WOW
on April 14, 2026
Posted by: VANE3226
from CA
GOOD WOULD DO AGAIN HELPFUL AND UNDERSTANDABLE ANYONE CAN DO IT
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceptive Product Design
on April 14, 2026
Posted by: salkdfjs9
from Washington
Was deceived into doing an expert assist product then had to completely restart the who process and redo everything. The different product options and their prices should be clear at the beginning of the product. Iw as intentionally deceived into using a more expensive product so that I would to buy it. Awful experience and I'll never be returning to this scammy product
Written by a customer while visiting turbotax.intuit.com