Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,153 Reviews)
Rating breakdown 49,153 reviews
5 Stars
35,953
4 Stars
5,955
3 Stars
2,755
2 Stars
1,746
1 Star
2,744
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax doesn't explain AMT in deduction choice
on April 15, 2026
Posted by: rbin2000
from CA
Didn't explain why selecting a higher deduction (standard deduction) results in a higher tax liability. The answer was simple, AMT doesn't take standard deduction. Neither the main flow nor AI Helper was able to answer. I had to Google to figure out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Desktop version is easier to navigate to actual fo
on April 15, 2026
Posted by: JoeyB44
from California
Difficult to find actual forms. Help center should offer chat function.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online is not as easy to use.
on April 15, 2026
Posted by: rlpteach
from Dayton, OH
I used the desktop version in the past and it was easier to go back and look at previous entries and compare to last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product
on April 15, 2026
Posted by: randomchoice2002
from Connecticut
We have relatively simple taxes. Simple and easy process
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Okay
on April 15, 2026
Posted by: Star973
from Nj
It was okay was simple to use didn’t really run into problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
ehh
on April 15, 2026
Posted by: Grace08026
from nj
Torture trying to do a return fo 3 children, I shouldn't need to used different emails
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it!
on April 15, 2026
Posted by: Priest08
from Houston, TX
Just love how easy and simple the app/program makes it for everyone. Hasn't let me down before and will definitely be using it again in the future.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expensive to use!
on April 15, 2026
Posted by: CMAC80
from Pennsylvania
I have used Turbo Tax for years and love the service, but it is becoming unaffordable. I don't know that I will continue to use.
Written by a customer while visiting turbotax.intuit.com